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MassMutual Financial Group Digital Business Analyst in United States

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. The Digital Experience team, part of MassMutual’s Customer Experience organization, is comprised of collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers. We design, build, and support all of MassMutual’s customer-facing digital assets.

To help us achieve our mission, we are hiring Digital Business Analysts to join our team.

We offer opportunities across our offices located in New York City, Boston, and Springfield, Massachusetts!

What great looks like in this role

Our ideal Digital Business Analyst candidate is team-oriented, possesses excellent communication skills, and is highly organized and skilled in Agile. You’re also team-oriented and take a collaborative approach to working with others. With a flat leadership structure, the opportunity for flexibility within role, and development into other areas is a core reason most people desire to work in Digital Experience at MassMutual.

Objectives of this role

The Digital Business Analyst - Digital Delivery, will work with the Digital Product Owner to analyze business processes, review user personas, and gather requirements necessary to determine how to build out our platform(s).

Daily and monthly responsibilities

  • Utilizing an Agile SCRUM approach, the Digital Business Analyst will work with the Product Owner to develop and review Agile stories using the Gherkin syntax.

  • She/He will make recommendations about products and features that would support a positive, secure and efficient customer experience.

  • analyze the 3rd party/product integration aspects of business requirements and be able to effectively work with vendors to implement such requirements.

  • Create and own business requirements documents which drive platform evolution.

  • effectively prioritize requirements for a minimum viable product or delivery while conceptualizing a medium-term roadmap for platform evolution.

  • Assist in the testing of new product features; design test cases to monitor system functionality and support system enhancements.

  • Partner with Product Owner to monitor and evaluate processes and KPI’s in order to improve the customer experience.

  • Work with other team members to help outline team roadmaps and communicate these to internal stakeholders. Pitch in wherever needed.

Skills and qualifications

  • Has a significant technical or insurance/financial industry background

  • Agile/SCRUM experience specifically in Story/Acceptance criteria development

  • Demonstrates knowledge of the interdependencies of key business processes, functions and risks.

  • Identifies and uses the key financial indicators necessary to measure business performance.

  • Identifies and anticipates customer requirements, expectations and needs.

  • Probes and looks past symptoms to determine the underlying causes of problems and issues.

  • Approaches problems holistically; defines connections, linkages, interdependencies and develops solutions.

  • Takes ownership of problems and stays on top of them until resolved.

  • Encourages others to set challenging goals and high standards of performance.

  • Fosters a sense of energy, ownership and commitment to work.

  • Creates an environment in which performance excellence is rewarded.

  • Ability to engage in and model courageous and constructive dialogue;

  • Ability to confidently offer a new and potentially challenging idea to foster conversation and critical thinking

  • Agile/SCRUM experience specifically in Story/Acceptance criteria development

  • Technical or Insurance or Financial Services Industry background

  • Minimum 2 years of experience in a business analyst, project management or similar role

  • Experience with Jira Software to plan and organize tasks, workflows, and reports for the Agile Team members.

  • Authorized to work in the United States with or without sponsorship

  • Bachelor’s degree

Preferred qualifications

  • Strong project management skills including: conceptualization; analysis; driving alignment; planning resources; managing milestones.

  • Minimum 5 years of experience in a business analyst, project management or similar role

  • Strong project management skills including: conceptualization; analysis; driving alignment; planning resources;

  • Managing milestones and objectives and be responsible for overall project success.

  • Ability to successfully deliver difficult and/or complex messages and help others understand multiple points of view

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)