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Odyssey Systems Consulting Group, Ltd. Operations Director in Wakefield, Massachusetts

Odyssey Systems is currently recruiting for a Operations Director. Our Operations Director’s manage and lead the success of a portfolio of programs within Odyssey’s C5ISR Business Unit. This individual will execute their respective portfolio of programs in close collaboration and in accordance with company and customer objectives. Operations Directors are responsible for operational management, supervisory, administrative, and financial functions of their assigned portfolio. This position will manage Program Managers, Task Leads and other staff members, ensuring high quality operational performance standards are achieved. They are responsible for maximizing customer satisfaction, with emphasis on employee engagement. Directors also manage and lead subcontractor relationships for their area of responsibility. They also play a critical role in enabling growth and new business development through consistent and collaborative integration with our Business Development team.

C5ISR Group. Odyssey’s C5ISR Group supports a wide range of customers for C5ISR (Command, Control, Computers, Communications, Cyber, Intelligence, Surveillance and Reconnaissance). Our support plays a crucial role in the ability to coordinate and control the assets needed for warfighter mission success.

Contingent Upon Contract Award

Duties include, but are not limited to:

  • Plan and execute projects and customer engagements to achieve client objectives, milestones, and program benchmarks.

    • Contract Execution
  • Identify task requirements, interdependencies, and key resources needed for project success.

  • Set goals, benchmarks and objectives with progress milestones upon which to measure success.

  • Supervise Program Managers and Task Leads as appropriate to achieve program milestones and portfolio successes.

  • Manage subcontractor relationships and engagements when required.

  • Continuously measure task performance, reporting progress, risks, issues, problems and variances from benchmarks.

  • Ensure team performance consistently meets or exceeds established customer satisfaction benchmarks.

  • Develop and foster solid customer relationships and maintain healthy management relationships.

  • Provide feedback, value added recommendations and communicate effectively with customers and managers to anticipate, identify and eliminate project deficiencies or issues.

  • Communicate and meet frequently with the customer(s) to anticipate emerging requirements and develop effective support solutions.

  • Partner with Talent Acquisition to attract, recruit, and retain team members who meet or exceed customer requirements and Odyssey high standards.

  • Plan and budget for all resources required to develop, motivate, and reward team members and staff to achieve and recognize employee accomplishment and retention goals.

  • Track costs and compare to established budgets on a monthly basis, conducting variance analyses as required.

  • Employee Relations

  • Provide guidance, feedback and coaching in support of employee development.

  • Identify and help satisfy development needs, advocate for and project budget requirements to meet those needs.

  • Develop and document personal and professional development goals that support individual, project and organizational goals.

  1. Work with Odyssey Business Development and Proposal team to promote and enable company growth by developing and supporting business development and capture strategies

+ + Develop and document customer profiles and support competitive planning and analysis

  • Participate in Capture and Proposal development and proposal review activities.

  • Help coordinate Odyssey corporate resources in support of proposal activity, to include data gathering and reviews.

  1. Facilitate company communication, ensure consistent corporate messaging

+ + Communicate and visit with team members concerning program status, performance, corporate policies and initiatives, corporate news and other project, site and corporate developments.

  • Communicate regularly with the team about program status, customer status, anticipated resource requirements, and business opportunities.

  • As appropriate, carry and relay corporate messaging to customers and sub-contractors.

  1. Leadership Attributes

+ + Proven record of managing multiple staff within departmental, programmatic, or functional areas to ensure results

  • Experience preparing and presenting results related to programmatic or functional progress to customers and/or corporate leadership

  • Exceptional cross-functional team player

  • Ability to set and convey priorities to meet objectives

  • Demonstrate sound character and ethical behavior

  • Accepts accountability to Customers (internal and/or external), corporate leadership, and employees

  • Proven ability to provide timely feedback to employees

  • Ability to create a positive work environment

  • Willingness and experience building employee trust

This is not an exhaustive list of responsibilities, skills, duties, requirements, effort, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job as circumstances dictate.

Minimum Qualifications:

Citizenship: Must be a US citizen

Clearance: Ability to obtain a Secret level clearance

Education: Bachelor’s Degree in a Business or Technical Discipline

Years’ experience: 10 plus years of comparable experience within C5ISR mission set including:

  • Previous senior management experience in the delivery of technical and management services (Program Management and Operations execution)

  • Capability to work effectively with a broad range of people with a wide variety of technical skills and experience

  • Ability to react quickly in a rapidly changing environment, motivate and manage team and supporting staff

Preferred Qualifications:

Clearance: Active Secret Clearance

Education: Master’s degree in Business or other relevant field

Additional Skills:

  • Leadership

  • Entrepreneurial

  • Experience leading portfolios of 100+ employees

  • Planning, Organizing, Directing and Controlling

  • Communication: Writing, Speaking, and Interpersonal

  • Customer Relations

Additional Information:

Multiple Positions located near Hanscom AFB, MA


Odyssey Systems Consulting Group, is an innovative small business committed to providing world-class technical, management, and training support services to government and public sector clients. We focus on people, processes, and performance to deliver superior results. Since our inception in 1997, our commitment to mission success and customer satisfaction has been recognized with exponential growth and exceptional past performance ratings. We accept challenging assignments and drive projects from the planning stages, through implementation, and into operations and support.

Please note: Final compensation for this position will be determined by various factors such as the Federal Government contract labor categories and contract wage rates, relevant work experience, specific skills and competencies, geographic location, education, and certifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

ID: 2023-3055

External Company Name: Odyssey Systems Consulting Group, Ltd.

External Company URL:

Street: 201 Edgewater Drive (Suite 270)