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C-4 Analytics System Administrator / Help Desk Support in Wakefield, Massachusetts

System Administrator / Help Desk Support, Wakefield, MA ? C-4 Analytics

C-4 Analytics is a fast-growing, private, digital marketing company that excels at helping automotive dealerships increase sales, increase market share, and lower cost per acquisition. We are currently hiring for a System Administrator / Help Desk Support, Wakefield, MA, as we look to expand our team and support our growing roster of local and national clients.

Who We're Looking For: Wakefield, MA System Administrator / Help Desk Support

The System Administrator/Help Desk Support will administer, oversee, and assist the implementation, organization, and troubleshooting of the network, hardware, and underlying communications protocols.

As a System Administrator / Help Desk Support, Wakefield, MA you will:

  • Monitors the assigned network, ensuring optimal function and minimal downtime

  • Monitors and analyzes network load including traffic and utilization trends.

  • Ensures networks are protected from physical harm, viruses, unauthorized users, and damage to data by developing and monitoring security procedures or collaborating with network security staff.

  • Drafts checklists, processes, and support trees, and knowledge bases for help desk and other support staff.

  • Setting up new users and providing appropriate levels of access to company systems

  • Assist users with day-to-day laptop and related issues

  • Specify needs for purchasing of equipment and related IT services

  • Maintain inventory of all systems and equipment

  • Managing and maintaining the file servers

  • Operating the firewall for the organization

  • Monitoring the internet connection for security risks

  • Employing the latest security protocols

  • Monitoring the local area network (LAN) for threats or errors

  • Performs other duties as assigned.

    Please note: while C-4 Analytics is currently operating remotely, this position will eventually be expected to report to our Wakefield, MA, office.

    Digital Marketing Account Manager Requirements

    Education and Experience:

  • Bachelor's degree in Computer Science, Management Information Systems, or related field

  • At least three (3) years of experience with LAN and WAN technologies, including multiple network operating systems, topologies, and protocols

  • Or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.

  • A+, Network+, and/or similar certifications highly preferred.

    Must-Haves

  • Proficient with tools such as G-Suite Workspace, Zoom, Microsoft Office Suite, etc.

  • Excellent interpersonal and customer service skills.

  • Thorough understanding of networking protocols, LAN networking, and WAN networking.

  • Excellent organizational skills and attention to detail.

  • Strong analytical and problem-solving skills.

    Nice-To-Haves

  • Experience using a project management tool, preferably JIRA

  • Experience working with or in the automotive industry

    Working at C-4 Analytics

    C-4 Analytics is a full-service advertising and digital marketing company committed to developing innovative solutions for every dealer in every market, and to providing the highest levels of accountability and customer service. Key details about our company include:

  • We have 200-plus employees across Client Services, SEO/Content, Paid Search, Creative, Social Media, Product, Sales and Operations teams

  • We specialize in automotive digital marketing, and the rest of the industry follows our lead

  • We have three main offices: our headquarters in Wakefield, MA, and offices in Chicago, IL and Ann Arbor, MI

    Employee Perks & Bragging Rights

  • Competitive salaries and benefits packages, including 401k match

  • Hands-on training opportunities with leading companies like Google and Facebook

  • Weekly Innovation Hours and Lunch-and-Learns for employee development

  • 8-time National Best and Brightest Places to Work For Winner

  • Agency-wide volunteer days and company-sponsored team outings

  • Best-in-industry client-to-employee ratio

    What our Employees Say:

    Want to know what makes working at C-4 Analytics so rewarding? Take it from the true experts: our current teammates. Recent surveys about our workplace and culture suggest that our staff loves:

  • The People : It's not just a cliché; we have the best, hungriest and smartest team in the business.

  • The Culture : Teamwork. Camaraderie. Perseverance. We hire for these traits, and it shows.

  • The Growth : We place a real emphasis on training, development and career planning.

  • The Trust : Our managers empower their people and teams to thrive in their own ways.

  • The Challenge : We work in a competitive industry and a dynamic field. You'll never be bored!

    More About C-4 Analytics

    C-4 Analytics is a full-service advertising and digital marketing company. We take the guesswork out of advertising. We don?t over-promise: we over-deliver. We provide real value to our clients because we really value them as partners. We love Google and Facebook, but also love Instagram and Bing. We innovate, educate and instigate. We are forward-thinking, but we learn from the past. We are results-driven and our strategies drive results. We love the practical applications of psychology to marketing, but we aren?t above a good practical joke. We are team players, but we love to crush our competitors. We create an environment of respect and we respect the environment. We are the brains and the good looks. We are very humble. We are nerds, but cool, likeable nerds. We are never gonna give you up. Never gonna let you down. We are all work and all play. We calculated that only 15.8% of visitors who started this paragraph would actually read this far down. We are C-4 Analytics.

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