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ThermoFisher Scientific Automation Customer Success Manager in Waltham, Massachusetts

Job Description

DUTIES: • Provide technological and process simplification solutions to drive business simplification, standardization & transformation.

• Work collaboratively with all levels of business stakeholders to drive global initiatives and strategies for adopting Automation Capabilities (RPA, Workiva, Dodeca, workflow tools, Process re-engineering) and lead the execution of automation solutions that optimize Finance function of AIG division.

• Assist clients to optimize all elements of their accounting and finance organization.

• Document and maintain clear, concise functional and technical specifications for financial reporting applications and business system processes and cross functional support to IT team to write custom Business Rules and/or Calculation Scripts for custom logic to facilitate budgeting and forecasting needs for Workflow automation tools like Workiva and Dodeca implementation.

• Evangelize technology solutions and provide required trainings to Finance groups.

• Collaborate with technology and functional leaders to create a technical roadmap for enterprise-based products.

• Drive standardization of tools, processes, and reporting solutions that facilitate key business insights across the division through collaborative partnerships with Commercial, Business Unit, FP&A, and Corporate Systems teams.

• Assist with the integration of Hyperion applications with existing processes, including budgeting, forecasting, financial consolidation and close, and data warehouse/management reporting.

• Build cross-functional relationships and work collaboratively across functions to coordinate completion of cross-functional deliverables.

• Perform an As-Is/To-Be Gap Analysis to identify differences between business process flows as they are now, and what they will be in the future.

• Make comprehensive recommendations covering all aspects of implementing new processes.

• Provide an executive summary to address the performed analysis, strategies to address risk, and a risk mitigation plan.

• Coordinate with customers and/or technical staff to resolve issues with software applications.

• Drive continuous innovation and communication to both your operations & other business partners.

• Support overall data strategy of centralization, consistency, automation, and visualization.

Travel: Up to 15% domestic and international travel required. Telecommuting Employee: Reports to company headquarters in Waltham, MA. Can work remotely or telecommute.


MINIMUM Education Requirement: Master’s degree in Management Information Systems, Computer Science, Engineering, Finance, or any field of study.

MINIMUM Experience Requirement: 4 years of experience in Finance, IT, Project Management, Accounting, or related experience.

Alternative Education and Experience Requirement: Bachelor’s degree in Management Information Systems, Computer Science, Engineering, Finance, or any field of study plus 6 years of experience in Finance, IT, Project Management, Accounting, or related experience. Required knowledge or experience with:

• Development and Implementation with Workiva, Dodeca, and Blackline modules;

• RPA, IPA, and Process Optimization;

• Lean/Six Sigma management experience;

• Managing a direct or matrixed team in defining responsibilities, setting and tracking deliverables, and prioritizing and executing projects;

• FP&A activities, with process improvement; and

• Corporate financial systems, including SAP, ERP, BPC Management Reporting and Financial Consolidation processes.

• Can work remotely.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.