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National Grid Change Management Manager in Waltham, Massachusetts

About us

National Grid is hiring for a Change Management Manager for our Infrastructure and Operations department in Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

Change Management is responsible for protecting and maintaining the stability of National Grid’s applications, network and infrastructure.

This role focuses on the governance, ownership and accountability for all IT changes requested across National Grid and its dedicated supplier partners. Ensuring the change management process is correctly followed with focus on risk assessment and minimizing any detrimental impact in the provision of changes across National Grid’s services.

Key Accountabilities

Responsibilities include:

  • Acting as the main point of contact for all change related queries & requests from an executive level.

  • Govern and own the change management process from a US perspective. Whilst working in alignment with UK based counterparts.

  • Manage and mentor a team of US based change managers.

  • Work in conjunction with the heads of the Service Operations, in particular Incident & Problem Management ensuring the process is adhered to across all streams of service management. Also show an understanding of how change can influence these additional processes.

  • Identify and initiate continuous process improvements ensuring that standards are maintained as the process matures.

  • Ensure the process is understood across all levels of the company and be prepared to present the process to a wider audience as and when required.

  • Liaise with National Grid Project Managers, Service Owners and Customer Service Managers to identify the full business impact of all changes to ensure they are correctly prioritised and addressed.

  • Understand the needs and business drivers for a complex and thriving FTSE 100 company.

  • Initiate and manage the Change Advisory Boards (CAB) ensuring appropriate attendance from IS Ecosystem suppliers and IS Project Technical resources with the appropriate level of authority.

Own the data to enable the production of succinct business-led change reports and be able to articulate these reports at an executive level.

Supervisory/Interpersonal- Experience Required
  • Able to influence and manage internal and external stakeholders.
  • Have a university or college degree in a relevant discipline, or an equivalent combination of education, training,and experience. A BS/BA degree or higher in a technical discipline.

  • Have at least 10 years of experience in a senior management role in the service integration or the service delivery of complex technical environments involving primarily outsourced service providers.

  • Have at least 10 years of experience providing operational change management in the delivery and management of global large scale IT Services.

  • Have at least 5 years working in a role that has required strong analytic skills and attention to detail.

  • Be able to demonstrate the ability to communicate, both verbally and in writing, with both technical and business people in terms they can understand.

  • Be able to demonstrate an ability to work collaboratively with colleagues and suppliers in other time zones

  • Be able to evidence of process-orientated approach and strong customer service skills

  • Be able to demonstrate the ability to achieve objectives via influencing others

  • Possess relevant industry and professional certifications (minimum ITIL Foundation)

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.