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National Grid Customer IT Portfolio Manager in Waltham, Massachusetts

About us

At National Grid, we keep the lights on and homes warm. But its so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us.But National Grid supplies us with the environment to make it happen.As we generate momentum in the energy transition for all, we dont plan on leaving any of our customers in the dark. But we arent looking for external recognition we already what we do is vital. Were building a clean, fair and affordable energy future.

Come be a part of driving National Grids digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid's business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us in this incredible journey, we need you!

National Grid is hiring a Portfolio Manager for our IT Customer team in Waltham, MA. This role can also be located in NY, NJ, NH, CT, RI, ME, MN, MA or Washington, DC.

What you'll do

As a Portfolio Manager, you'll be responsible for IT Customer portfolio finances and delivery reporting, working with business partners to manage demand intake, prioritization, financials and performance reporting. Additionally, this is a key role in Application Lifecycle management, regulatory submissions and tracking, and transformation efforts related to lean portfolio management and digitizing reporting. Key responsibilities include the following:

  • Lead investment planning, both annual and as needed throughout the year, coordinating with multiple IT teams and ensuring alignment with business strategy and commitments

  • Compile and submit monthly budget forecasts received from program and project managers, making portfolio-level adjustments as needed and ensuring key questions around areas such as variances and change requests are answered

  • Coordinate IT demand management, collaborating with business partners to ensure relative priority is clear and guiding force ranking decision against capacity constraints

  • Manage regulatory requirements and reporting including rate case development, commitment tracking and variance reporting

  • Facilitate regular program/project review meetings, organizing materials to highlight benefits realization, milestones, and blockers

  • Track go-lives and initiative value to support Customer CIO in reporting and stakeholder management

  • Contribute to Customer business review monthly and strategic portfolio review meetings by providing IT highlights

  • Support the stand up of new initiatives, guiding program/project managers on the development of high-quality project mandates, business cases, investment proposals, post investment appraisal and other deliverables as required

  • Help track and manage Customer IT commercials, including the facilitation of negotiations and/or contractual restructuring in support of ongoing portfolio changes

  • Support preparation and participation on project boards, steering and governance groups as needed

What you'll need

  • 8+ years relevant professional experience

  • Experience with IT investment and program planning

  • Robust understanding of the cost and value drivers of IT and the impact on core business functions

  • Ability to manage complex and varied interpersonal relationships toward desired outcomes

  • Strong customer and stakeholder management

  • Attention to detail; ability to organize time and information to successfully manage competing priorities

  • Excellent written and oral communication skills; ability to present detailed data while highlighting key points to facilitate effective portfolio management and decision making

  • Strong commitment to delivering results

It would be awesome if you had

  • Utility industry experience

  • Program/project management experience

  • Digital transformation experience

  • Data visualization exposure

  • Technology best practices and trends applicable to portfolio management

More Information

You believe you are the right fit for this exciting role? You want to learn more about the position and National Grid's ambitious Digital Transformation? Then let's chat!

Apply directly or reach out to me at

We encourage candidates to submit their applications as early as possible. National Grids recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.



$139,000 - $175,000 a year

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Companys testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.