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ServiceNow, Inc. Employee Experience Specialist in Waltham, Massachusetts

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

The Employee Experience Specialist will build a collaborative and supportive team environment across the Americas, with a focus on expanding ServiceNow's culture through programs and cultural differentiators. This role is responsible for delivering an equitable employee experience in a hybrid environment. Come and help us continue to build our amazing culture and employee experience where all our employees feel valued and can not only bring their authentic self to work every day, but also celebrate their authentic, unique perspective and contribution every day.

What you get to do in this role:

  • Lead an incredible strategy that delivers top notch employee programs to our Digital GTM team in the Americas.

  • Create virtual events and lift our employees up through surprise and delight moments that spark joy in their day and allow them to create meaningful connections with their coworkers.

  • Drive the strategic direction of experiences and events, including management of events, implementation of new experiences and oversight of budget and deadlines.

  • Continually monitor internal feedback from employees & leaders to ensure we are providing the best experience possible.

  • Work closely with Digital GTM leadership executing the organizations culture strategy. We seek to ensure that the company provides thought leadership and leverages peer/industry best practices to drive process improvements including identifying, creating, and implementing initiatives to maximize cultural engagements.

  • Collaborate extensively with Internal Communications, Brand, Workplace Services as well as the HR team in executing employee experience program development

  • Work closely with lead HR business partner in implementing and enhancing programs supporting people from a wide range of backgrounds on a diverse team.

To be successful in this role you should have:

  • 5+ years of experience working with stakeholders within a cross-functional matrix environment

  • Understanding of how employee experience affects culture, productivity, and retention

  • Proven ability to demonstrate a drive for results and accountability of business needs

  • Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective

  • Demonstrated ability to communicate effectively across multiple regions and influence leadership

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 (tel:(408)%20501-8550) , or for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.