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Bank of America Enterprise Credit CXO Strategy Executive in Waltham, Massachusetts

Enterprise Credit CXO Strategy Executive

Charlotte, North Carolina;Richmond, Virginia; Charlotte, North Carolina; San Francisco, California; Phoenix, Arizona; Waltham, Massachusetts

Job Description:

At Bank of America we are investing in transformational programs that empower the bank’s customers to do business with the bank “whenever, wherever and however” they want. We are looking for an experienced strategy leader to play a critical role in re-defining the way Enterprise Credit looks across Bank of America’s eight lines and our five major lending products (credit card, auto, mortgage, securities lending and commercial lending) to identify common opportunities to deploy digital capabilities and marketing strategies that drive loan growth and create operating efficiencies.

The role is new to the organization and requires a “start-up” mentality of how to leverage data to identify horizontal opportunities and drive tangible, consistent measurement while accelerating digital capabilities for customers and employees. The ideal candidate will have a passion for improving both client and employee experience and a background in managing process/ product/ transformational change. This leader will work with the Enterprise Credit Chief Experience Officer, the Chief Experience officers for commercial lending products and consumer lending products, line of business and credit leaders and Chief Experience teams across Data Digital & Global Marketing (DDGM) to:

  • Establish a proactive and data driven strategy for an effective and efficient digital customer experience (inclusive of developing key measures for success and work aligned to business goals)

  • Develop and lead a consistent approach to aggregating and using voice of customer, voice of associate and competitive analysis (including customer journey and feature assessment of competitors) across the enterprise

  • Build and implement a consistent method for aggregating business cases, funding needs, ROI consistency with a goal of identifying redundant spend and where we can leverage existing capabilities to allow a faster and cheaper alternative

  • Identify key business problems and opportunities, then assemble the right cross-functional team to solve the problem (develop business case, raise funding, partner to execute the solution)

  • Deliver key cross platform opportunities for digitization of capabilities that cut across platforms both within and outside of the digital platform team

  • Help build an Enterprise Credit view of line of business and product specific marketing needs (strong partnership w/ line of business and Chief Experience Officer organizations)

  • Lead across DDGM to develop marketing strategies (empowered via data insights and personalization) that drive incremental loan volume

  • Position yourself as a thought leader and well-respected expert in the Digital Banking space

Required Skills:

  • 10 years prior experience managing process improvements, driving transformational change, or managing/building customer-facing solutions

  • Strategic development of marketing & digital strategies that tie directly to results

  • Self-motivated problem solver, ability to independently identify areas for improvement and implement the required solutions

  • Display exceptional presentation and communication skills; excel at delivering clear and concise messages that resonate with all audiences

  • Ability to influence partners and drive change across a complex, matrixed organization

  • Work well under pressure and know how to juggle multiple priorities in a fast-paced and continually-changing environment

  • Passion for delivering benefits to customers and driving exceptional results

Desired Skills:

  • Working knowledge of various credit tools and platforms at Bank of America

  • Experience in credit, coverage, loan servicing and/or operations

  • Previous experience driving the execution of projects involving technical topics (technology platforms, analytics)

  • Experience with Agile development methodologies, user-centered design and lean project processes

  • Ability to facilitate workshops, keeping participants engaged, attaining outcomes and tracking deliverables

Job Band:

H3

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 8 am - 5 pm

Referral Bonus Amount:

0

Job Description:

At Bank of America we are investing in transformational programs that empower the bank’s customers to do business with the bank “whenever, wherever and however” they want. We are looking for an experienced strategy leader to play a critical role in re-defining the way Enterprise Credit looks across Bank of America’s eight lines and our five major lending products (credit card, auto, mortgage, securities lending and commercial lending) to identify common opportunities to deploy digital capabilities and marketing strategies that drive loan growth and create operating efficiencies.

The role is new to the organization and requires a “start-up” mentality of how to leverage data to identify horizontal opportunities and drive tangible, consistent measurement while accelerating digital capabilities for customers and employees. The ideal candidate will have a passion for improving both client and employee experience and a background in managing process/ product/ transformational change. This leader will work with the Enterprise Credit Chief Experience Officer, the Chief Experience officers for commercial lending products and consumer lending products, line of business and credit leaders and Chief Experience teams across Data Digital & Global Marketing (DDGM) to:

  • Establish a proactive and data driven strategy for an effective and efficient digital customer experience (inclusive of developing key measures for success and work aligned to business goals)

  • Develop and lead a consistent approach to aggregating and using voice of customer, voice of associate and competitive analysis (including customer journey and feature assessment of competitors) across the enterprise

  • Build and implement a consistent method for aggregating business cases, funding needs, ROI consistency with a goal of identifying redundant spend and where we can leverage existing capabilities to allow a faster and cheaper alternative

  • Identify key business problems and opportunities, then assemble the right cross-functional team to solve the problem (develop business case, raise funding, partner to execute the solution)

  • Deliver key cross platform opportunities for digitization of capabilities that cut across platforms both within and outside of the digital platform team

  • Help build an Enterprise Credit view of line of business and product specific marketing needs (strong partnership w/ line of business and Chief Experience Officer organizations)

  • Lead across DDGM to develop marketing strategies (empowered via data insights and personalization) that drive incremental loan volume

  • Position yourself as a thought leader and well-respected expert in the Digital Banking space

Required Skills:

  • 10 years prior experience managing process improvements, driving transformational change, or managing/building customer-facing solutions

  • Strategic development of marketing & digital strategies that tie directly to results

  • Self-motivated problem solver, ability to independently identify areas for improvement and implement the required solutions

  • Display exceptional presentation and communication skills; excel at delivering clear and concise messages that resonate with all audiences

  • Ability to influence partners and drive change across a complex, matrixed organization

  • Work well under pressure and know how to juggle multiple priorities in a fast-paced and continually-changing environment

  • Passion for delivering benefits to customers and driving exceptional results

Desired Skills:

  • Working knowledge of various credit tools and platforms at Bank of America

  • Experience in credit, coverage, loan servicing and/or operations

  • Previous experience driving the execution of projects involving technical topics (technology platforms, analytics)

  • Experience with Agile development methodologies, user-centered design and lean project processes

  • Ability to facilitate workshops, keeping participants engaged, attaining outcomes and tracking deliverables

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22072178

Band: H3

Manages People: No

Travel: Yes, 20% of the time

Manager:

Talent Acquisition Contact:

Kevin Ruskin

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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