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Wolverine Worldwide IT Helpdesk Specialist in Waltham, Massachusetts

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Hush Puppies, Keds, Merrell, Saucony, Sperry, and Wolverine. Wolverine Worldwide’s continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

The IT Helpdesk Specialist will provide our internal customers with 1st and 2nd level technical support across multiple IT platforms worldwide.

  • Maintains broad understanding of various types of hardware and software, including Windows, MAC, and iOS environments.

  • Supports cross-team functions such as invoicing, purchasing, licensing, etc.

  • Acts as a central point of communication between IT and Wolverine brands and departments.

  • Evaluates and recommends modifications to process for improvements; participates effectively in team assignments.

  • Uses standard team/department methods and processes to complete work

  • Utilize various Endpoint Management tools to support the environment.

  • Ability to work with IT vendors in a support capacity.

  • Participates and supports disaster recovery initiatives and change management standards and procedures.

  • Interacts in a cross-team capacity to meet customer and organizational needs.

  • Provides 24-hour on call support, including evenings and weekends

  • Performs duties consistent with the compahy's AAP/EEO goals and policies

  • Performs other duties as required/assigned by manager

  • Bachelor’s degree or equivalent work experience.

  • 2+ years’ experience in an IT support role.

  • Strong analytical, problem solving and organizational skills

  • Ability to operate independently and as part of a team.

  • Ability to establish and maintain effective working relationships.

  • Strong verbal and written communication skills.

WORKING CONDITIONS

Normal office environment. Some travel required

Committed to a diverse workforce, we are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled).

Brand/Group Assignment: Information Technology

External Company URL: www.wolverineworldwide.com

Street: 500 Totten Pond Road Suite 200

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