National Grid Lead Program Manager, Business Readiness in Waltham, Massachusetts


About the Position:

The Gas Business Enablement (GBE) team is the building block of an exciting future for National Grid’s US Gas business. This role is an exciting opportunity for someone with strong project, process and people skills to lead the business readiness and post go-live support efforts on behalf of the program. The successful candidate will ensure delivery of a business-led solution enabling value realization for the business.

A major long-term investment, GBE’s goal is to improve customer satisfaction, business performance and enhance compliance, enabling employees to provide the best service they can. This project is a significant undertaking as we standardize and simplify our operational processes and upgrade the systems that enable them. You will be joining an enthusiastic team of Change professionals, whose focus is to successfully transition people through to buy-in and commitment.

The successful candidate will ideally have previous experience working on large-scale transformation programs. They will be highly articulate and confident to engage at all levels across the gas business and will have experience managing teams, coaching for high performance, and ensuring quality and timely delivery of the assigned work.

Key Accountabilities:

  • Leading & managing the business readiness team, focussed on getting the business ready for go-live GBE solutions and managing post go-live support activities.

  • Working within a structured process, engaging business leaders impacted by the change to understand and feel confident to make an informed decisions for go-live

  • Effectively coordinating and chairing a Business Readiness Implementation Group as part of the more formal Business Readiness Process; building trust, confidence and rapport with the business on behalf of the program

  • Ensuring risks and any associated issues are proactively surfaced and fully transparent, ensuring operational impacts are fully understood, communicated, and disruption to daily business performance is managed and kept to a minimal.

  • Building relationships with stakeholders across other programs to ensure the change environment in which we are deploying is understood and readiness effort coordinated

  • Representing the Business Readiness team on behalf of the Change Management Office at senior forums, Steering Group, Design Authorities and Program Leadership meetings

  • Develop, mobilize and coordinate an appropriate post go-live support structure in line with business and program expectations, working with stakeholders to provide full transparency of resource commitments, processes, procedures, exit criteria and associated metrics

  • Run daily post go-live support calls to gather feedback, review metrics, mobilize actions necessary and provide succinct status updates to the business, program and senior stakeholders as necessary

Capability Requirements:

  • Strong organizational / Project Management skills with proven experience delivering quality outcomes, on time and with full transparency of risks, issue and assumptions

  • Ability to follow established processes to deliver quality outcomes, understanding hand-off and be able to suggest and apply improvements

  • Solid business acumen with appreciation for the day to day business challenges of US Gas Business

  • Expert engagement and communication skills, with proven ability to create clear and concise messages for multitude of stakeholders

  • Experience in organizing, leading and chairing large scale meetings, forums and workshops with a diverse group of individuals

  • Strong stakeholder management with ability to anticipate stakeholders needs and address accordingly

  • Strong interpersonal skills able to build relationships quickly and to influence at a all levels of the organization and the program

  • Strong management skills, able to drive a high performing team to not just deliver but to develop and grow

  • Ability to analyze data and metrics to inform both readiness position and sustainment

  • Self-starter, able to work well with others, and on own initiative, to successfully drive through ambiguity while keeping the customer at heart

  • Ability to work in partnership with a number of consulting partners, and contractors maintaining and growing a ‘one team’ ethos mentality

  • Results-driven, yet self-aware with strong team collaboration skills

  • Proficient in MS Word, PowerPoint, Excel

Knowledge & Experience Requirements:

  • Minimum of 5 years implementing project, programs or change efforts using a structured, disciplined approach

  • Minimum of 2 years in a leadership role managing people

  • Understanding of the National Grid Gas Business

  • Project / Program Management certification is a plus

  • Bachelor’s Degree, in; Business Administration, Communications, Organizational development, Education, Human Resources or other related area

  • Change Management Certification or relevant degree is a plus

This position has a career path which provides for promotional opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.

/ * National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. * /

Job: *Operations Support

Organization: *Gas Enablement

Title: Lead Program Manager, Business Readiness

Location: MA-Waltham

Requisition ID: 20181676