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Rocket Software, Inc. Principal Customer Solutions Engineer in Waltham, Massachusetts

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Principal Customer Solutions Engineer brings creativity, curiosity and passion to the role. They demonstrate deep technical versatility, and the experience to deliver differentiated exceptional customer experiences to Rocket’s Product customers by:

o Solving real problems for, and delivering real value to, our customers and partners every day

o Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation

o Demonstrating that we take commitments seriously to our customers, to our partners, and to each other

Technical leadership

  • Accountable for technical and team leadership on customer engagements

  • Represents the technical team in project communications

  • Responsible for leading architecture, design and delivery of the solution

  • Determines technical resource skill requirements for project delivery tasks

  • Assist Project Management in change control risk management, planning, estimating and drive toward expected outcomes

  • Demonstrates an understanding of practical application of Rocket products in a variety of customer environments

  • Collaborates with cross-functional teams on new features based on customer input

  • Articulates the practical application of the products in a variety of customer environments

  • Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions

  • Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.

Services to Customers

Provide exceptional value-driven services to customers

  • Builds upon established solution delivery techniques to help drive continual improvement

  • Guides and trains customers in best practice configuration and use of Rocket products

  • Establishes credibility as a Rocket product expert with all audience levels

  • Mentors and teaches other consultants on product implementation strategies

  • Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers

  • Confidently, assertively, and persuasively deals with challenges

  • Partners with Project Management to develop an effective approach to projects that considers customer objectives, timeframe and budget

  • Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer

Required Qualifications:

  • 10 + years in related Information Technology position

  • 8+ years consulting, or team lead experience

  • 8+ years mainframe development, DBA, and/or systems management experience

  • 8+ years mainframe and distributed systems experience

  • Advanced subject matter expert with demonstrated knowledge of

  • IBM file systems (i.e. VSAM, CICS, IMS)

  • z/OS and its components

  • Mainframe databases

  • Mainframe security

  • Mainframe application development

  • Systems programming

  • Enterprise databases including IBM Db2, Microsoft SQL Server, Oracle

  • Excellent interpersonal skills

  • Able to quickly establish credibility and develop customer relationships as a trusted advisor

  • Critical thinking, analytical and problem solving

  • Relationship management

  • Excellent written and verbal communication

Preferred Qualifications:

  • Experience with IBM Data Virtualization Manager for z/OS (DVM) or other data virtualization tools

Travel Requirements: Up to 25%

#LI-EA1

#LI-Remote

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to hr@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands we interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.

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