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State of Massachusetts Quality Enhancement Specialist in Waltham, Massachusetts

This position primarily serves as a Quality Enhancement Specialist in the Metro Boston Region, evaluating the services and supports of public providers, surveying and evaluating individuals’ services in residential, work/day, site-based respite and individual support settings, and ensuring timely completion of the licensing and certification reports. The Quality Enhancement Specialist is responsible for assuring that services are provided in a manner consistent with the service principles, goals, and DDS regulations. It also involves presenting verbal feedback and written reports to the provider regarding the quality of services, and providing technical assistance to the providers. The duties associated with this role also include ancillary surveys, inspections and issuance of approvals that are aimed at ensuring the highest level of oversight for providers of services.

Preferred Qualifications:

Knowledge and experience in providing and/or evaluating supports to individuals with intellectual disabilities. Knowledge of and experience with assessing the quality of individual and organizational services. Good writing and computer skills. Ability to work as a member of a team. Ability to collect, analyze and synthesize complex information from a variety of sources. Ability to give oral presentations. Ability to give feedback in a constructive professional manner. Ability to travel to provider locations for surveys is required.

_About the Department of Developmental Services_

The Department of Developmental Services is dedicated to creating, in partnership with others, innovative and genuine opportunities for individuals with intellectual disabilities to participate fully and meaningfully in, and contribute to their communities as valued members.

_Total Compensation_:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Short-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

_Pre-Offer Process_:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

In addition, Chapter 234 of the Acts of 2014, An Act Requiring National Background Checks, requires the Department of Developmental Services to conduct fingerprint-based check of the state and national criminal history databases on the recommended candidate. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided the selected candidate(s) is subject to the Massachusetts Public Records law and may be published on the Commonwealth's website.

For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #2.

Applicants should submit a cover letter and resume for the Quality Enhancement Specialist requisition.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.


A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Compliance and Certification

Organization: *Department of Developmental Services

Title: Quality Enhancement Specialist

Location: Massachusetts-Waltham - 465 Waverly Oaks Rd

Requisition ID: 200008H8