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Softworld Senior Business Systems Analyst in Waltham, Massachusetts

Senior Business Systems Analyst

Waltham , MA


Posted: 01/04/2021

2021-01-04 2021-02-21

Employment Type: Contract

Industry: IT

Job Number: 233774

Job Description

IT Senior Business Systems Analyst

DESCRIPTION: The Commercial IT Senior Business Systems serves as the technology business partner to implement systems and innovative process improvements to promote overall organizational efficiency, effectiveness and optimization partnering with the Commercial team. The role will be responsible for business requirements, business process definition, systems consulting, and system support management. Position with work with all levels of the business including business partners, technology and external vendors. Position will focus on business process documentation, business requirements and solutions to meet commercial business needs.


  • Experience across commercial business systems and processes (Veeva CRM, Veeva Promomats, Marketing Websites, Patient Services, Speaker Programs, etc)

  • Experience working with processes enabled by cloud-based platforms

  • Experience supporting and implementing Commercial

  • Business Analysis skills – documentation or requirements and processes (current and to be)

  • Proficient in business systems and integrations including planning, designing, building, implementing, and supporting.

  • Bachelor’ s degree in computer science, technology, operations or related disciplines required

  • Pharmaceutical / Life Sciences experience – ideally 7-10+ years in a pharmaceutical or related environment required

  • Experience managing business process mapping efforts (business requirements and documentations)

  • Knowledge of enterprise analysis and business process modeling methods

  • Requires strong communication skills and must be able to effectively prioritize and plan

  • The ability to influence stakeholders and work closely with them to determine acceptable solutions.


  • Review, analyze and evaluate business systems and user needs.

  • Document requirements, functional requirements and objectives for commercial initiatives

  • Partner across commercial to understand business needs and solutions that align to overall business strategies.

  • Responsible for determining how changing business needs will affect the solutioning approach.

  • Ability to document current and to be processes

  • Perform a variety of complex project management, business analysis, planning and technical tasks and will be responsible for representing IT as the business analyst and technical SME across commercial business function.

  • Technical SME for all system activities for commercial system implementations, enhancements, and integration projects. Coordinates support activities across vendors

  • Partner with all levels of the commercial organization. Work with commercial operations in partnership for sales and marketing needs. Responsible for assisting other areas of IT in the delivery of business solutions across the enterprise.

  • Interfaces with external vendors at all levels to manage the relationship and ensure the proper delivery of services

  • Identify and troubleshoot operational issues and system gaps for sales and marketing systems and process