Thermo Fisher Scientific Sr Director, Program Enablement, Global Business Services in Waltham, Massachusetts
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com .
The Senior Director, Program Enablement will lead a company-wide program office that supports the expansion of our shared services offerings in Europe, Americas and longer term for Asia Pacific. In this capacity, he/she will act as a change leader across organizational silos, supporting business-critical initiatives that impact a broad cross-section of strategic and financial KPIs outlined as core objectives of the program. The job holder is accountable for the project management of transition activities, collaborating with program leadership and other workstreams, establishing strong partnership with program sponsors and stakeholders, ensuring an integrated approach between sending sites, the Program enablement team teams and the delivery centers.
Planning: Engages with function and internal/external subject matter authorities to define a robust project plan, identifying critical internal resource needs and mapping interdependencies across various functions.
Governance and documentation: Authors foundational program documentation and governance materials including the program work breakdown structure and schedule, securing robust governance through a multi-function program organization and associated governance including a strong voice of the customer instituted through the steering committee.
Execution and progress reporting: Prepares and delivers program milestone presentations in the program steering committee to an executive audience, ensuring that all expected deliverables for each major program milestone meet quality standards and that decisions and actions are well documented and that progress reporting on their implementation is ensured.
Risk management: Identifies program risks and opportunities and measures their potential impact against project objectives and KPIs, ensuring the mitigation actions are assigned to appropriate stakeholders and implemented to full effect.
Change management: Partners with a dedicated change manager as an integrated member of the program team to identify all employee population groups that may be impacted by the program within the service provider organizations and as well customer organizations. Implements the change management plan as an integrated and embedded part of the overall program plan, ensuring effective messaging and communication is delivered.
Stakeholder management: Act as a business partner to respective Thermo Fisher leadership teams, both of sending and receiving entities of migrating processes. Manage communications/reporting with all stakeholders.
The Sr Director, Program Enablement has indirect accountability over the management and planning of program budgets of 50M$ and above.
Bachelor’s degree required, preferably business related.
Fluency of the English language (verbal and written).
Strong commercial orientation with solid experience in a shared services environment.
The position holder must have a demonstrated track record of
successfully managing complex cross-functional transformation initiatives within geographically dispersed matrix organizations;
modelling large and complex business cases with > $10 million non-recurring investments in order to secure material improvements on recurring operating costs and accretive rates of return through a positive NPV.
Exceptional ability to
to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders. He/she must be a skilled communicator and proven relationship builder;
to identify and solve complex problems; to synthesize large quantities of complex data to generate meaningful insights;
to operate independently and leading through ambiguity and change, and capable of handling multiple projects and deadlines simultaneously;
to deal with highly sensitive information in line with confidentiality expectations.
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