Stanley Acess Technologies Sr. Manager, Global CRM Delivery in Waltham, Massachusetts

57246BRTitle:Sr. Manager, Global CRM DeliveryBusiness:US - Global ITState / Country / Province:Massachusetts Job Description:About the Team

Joining the Stanley Black & Decker team means joining one of the world’s largest, fastest-growing, and most dynamic companies. Stanley Black & Decker is unique in that we’ve got a rich and storied history dating back to 1843, but that hasn’t stopped us from evolving into a vibrant, diverse, global growth company poised and ready for the future.

Being a part of our team means living our core values of

  • courage & innovation

  • agility & performance

  • inclusivity & collaboration

  • integrity & accountability

It means thriving in an environment of constant innovation and positive change. It means delivering tools, services, and solutions that the world counts on when it really matters. It means maintaining the highest standards in everything you do, every day.

Position Summary

This position leads the global delivery, configuration and development of Customer Relationship Management (CRM) technologies to satisfy business needs and provide the best information technology solutions across all business units within Stanley Black & Decker. This role plays a key part in the evaluation, scoping/sizing, resourcing and resolution of business issues and/or enhancements.

Provides leadership to assigned group(s) within IT. Identifies, evaluates and resolves business issues. Manages budgets. Works on abstract problems across all functional areas within IT. Possesses extensive technical breadth. Exhibits the Leadership Qualities of Accountability, Integrity, Respect, Speed, Stretch, Vision and Boundarylessness.

Principal Accountabilities

  • Directs the efforts of others in the achievement of the strategic and operational objectives of the group.

  • Manages the hiring, staffing and maintaining of a diverse and effective workforce.

  • Responsible for career development/planning, performance and pay discussions of team members.

  • Communicates and translates vision/strategy to staff.

  • Responsible for executing on functional and business goals for the group.

  • Addresses problems across functional areas of the business.

  • Influences individuals within and outside the IT department.

  • Responsible for meeting budgetary goals and objectives.

  • Prepares and presents reports to all levels of leadership and staff.

Knowledge

  • Possesses advanced knowledge, skills and abilities required to resolve more complex IT issues.

  • Knowledge of planning and forecasting techniques for multiple functional areas within IT.

  • Proven ability to manage a department or a group with multiple disciplines.

  • Advanced understanding and ability to develop and drive budgeting process.

Problem Solving

  • Conducts solid stakeholder and risk analysis on key issues.

  • Weighs alternatives and considers service and business implications of decisions.

  • Monitors budgets and operational effectiveness; develops strategies for adjusted courses of action.

  • Develops new techniques to support innovative solutions.

  • Removes barrier to change.

Guidance

  • Accomplishes results through the management of a team of professional team members and/or leaders.

  • Acts as an advisor to subordinate leaders or staff members.

  • Develops and administers schedules, objectives, and goals.

  • Delegates clearly and consistently.

  • Independently determines approach to managing teams and daily operations.

  • Provides guidance, constructive input and motivation to team.

  • May develop an external presence through publication or speaking engagements.

  • Assumes responsibility for sales objectives.

Relationships

  • Work is guided by long-term objectives.

  • Translates business plans into objectives for a department or work area.

  • Exercises latitude in managing operations.

  • Initiates new or revised procedures, programs, and initiatives.

  • Aligns operational plan with functional strategy and approach.

  • May influence and/or develop broad programs and initiatives.

Skills & Experience

  • 10+ years of relevant experience or equivalent combination of education and work experience.

  • 3-6 years leadership experience.

  • Manages multiple functions based on the direction of IT Senior Leadership.

  • Responsible for meeting budget goals and objectives in multiple functional areas.

  • May manage lower level IT leaders.

  • Responsible for mentoring and developing subordinate leaders and staff.

  • Engages with Vendors/Partners to develop IT solutions.

  • Salesforce Administrator (ADM201)

  • Other/related Salesforce certifications - preferred

Education

  • Undergraduate degree and 10+ years relevant experience, or

  • Graduate degree and 8-10 years relevant experience.

Requisition Number:57246BRCity:WalthamEEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.