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UnitedHealth Group VP, Product & Innovation in Waltham, Massachusetts

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

naviHealth is a leading healthcare technology and services provider. As such, our Product teams are a vital tenant in our long-term strategies. Customer success is derived through delivery of flawless software solutions combined with unparalleled services/support through our customer-facing teams. The Vice President, Product & Innovation will be responsible for leading all product activities (e.g., product roadmaps, operations, innovation design, release management, customer feedback forums, etc) and associated outcomes (e.g., utilization, satisfaction, investment ROI, etc.) through leadership of the core product functions – Product Management, Product Operations, and Innovation. This leader will also work closely with Customer Strategy & Engagement and Sales leadership to ensure the voice of the customer influences our product development and growth strategies.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Serves as the executive leader of the Product organization within CTP responsible for product management, product operations and innovation, all driving towards user-centric product design and rapid delivery

  • Champion an Agile Product Development Life Cycle approach in coordination with Engineering leadership

  • Oversee the development and management of near-term and long-term (multi-year) product roadmaps, as well as their underlying visions, strategies and business cases

  • Oversee engagement with customers and users, the assessment and gathering of market feedback and continuous product improvement efforts, all of which are to be a cadenced design as a part of the Product operating model

  • Oversee technical product development while developing a highly collaborative relationship with Engineering to minimize waste and accelerate value for customer delivery

  • Oversee a large capital and operating budget ensuring a high return-on-investment for all product investments

  • Assess and identify technology capabilities that address key market opportunities within the context of care transitions and/or fringe innovation

  • Develop and implement product and technology-related strategies to maximize company revenue, profit and/or meet long-term business objectives

  • Establish a market-facing presence with growing expertise in the care transition space to support the naviHealth brand and growth initiatives

  • Maintain deep connectivity with internal and external customers and the company’s broader market, in order to optimally shape plans and action

  • Recruit and develop a high-performing Product organization that continues to meet and exceed the evolving needs of the company

  • Measure effectiveness of teams through definition of operational metrics with clear visibility

  • Inspire customer-centric product build across the company through deep collaboration and reinforcing a company-wide culture of gratitude towards our customers

  • Collaborate with Marketing/Experience, Sales and Customer Strategy & Engagement to develop customer/prospect campaigns for growth and retention

  • Enhance teams’ eeffectiveness and efficiency through new tools and technology

  • Travel requirements: moderate domestic travel (<40%)

  • Perform other duties and responsibilities as required, assigned, or requested

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree, preferably in a business-related discipline

  • 15+ years of experience in a leading SaaS organization with Product leadership responsibilities

  • Deep understanding of value drivers in recurring revenue business models

  • Ability to manage and influence through persuasion, negotiation, and consensus-building

  • Deep technical and business expertise as it relates to the design and delivery of technology products and software

  • Strong empathy for customers and passion for growth

  • Analytical and process-oriented mindset

  • Enthusiastic and creative leader with the ability to inspire others

  • Experience in healthcare related field

  • Have the capacity to analyze/manage/understand big data

  • Process and systems oriented to lead functions optimally

  • Ability to keep track of multiple moving parts and overlapping initiatives

  • Willing to get into the weeds on certain initiatives and manage others more hands off

Preferred Qualifications:

  • Highly organized and possess strong planning skills

  • Team player and able to work collaboratively with internal and external team members

  • Excellent communication and presentation skills

  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

naviHealth, part of Optum and the UnitedHealth Group family of businesses, combines the talents of our dedicated staff and leading-edge technology to deliver compassionate care to seniors nationwide. With millions of lives touched, we are innovating the way health care is delivered from hospital to home so seniors can lead more fulfilling lives. A career with us means making an impact in the lives of those we serve, including vulnerable populations who benefit from care that is more efficient, more effective and more human. Our environment empowers our team members to elevate our interactions with each other and the experiences we deliver to our patients, giving them more days at home. Join our team, it’s your chance to improve the lives of millions while doing your life’s best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $130,300 to $250,200. The salary range for Connecticut/Nevada residents is $130,300 to $250,200. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: product, innovation, vice president, VP, Boston, MA, remote, telecommute, work from home