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Anthem, Inc. Director AIM Operations in Watertown, Massachusetts


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At myNEXUS, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination. It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

myNEXUS is a technology-driven, care and benefit management service that enables individuals to live healthier lives in their homes. Our proven clinical model connects individuals to intelligent care delivering independence at lower costs. To maximize health delivery, we consistently leverage our: Innovative Technologies, Advanced Clinical Expertise, and Proprietary Network Engagement Platform. We are continuously pioneering ways to optimize health resources for our clients and their customers. Through our proprietary network management and engagement programs, we realize enhancements in quality, outcomes, and care effectiveness

Preferred location: Nashville, TN; however, qualified candidates located within a commutable distance of an Anthem office will be considered.

The Director AIM Operations is responsible for the utilization management organization at AIM for a membership base in excess of 40M lives. This includes a comprehensive team of non-clinical, nurses and doctors.

Primary duties may include, but are not limited to:

  • Provides leadership and oversight in the development of strategic short and long-range vision, operational goals, policies and decision making which will improve operating effectiveness, consistency, quality, and efficiencies while maintaining a high level of provider & client satisfaction across multiple AIM products.

  • Oversees implementation of new clients & client product/program expansions, including UM program design, business process design, configuration, provisioning, and fulfillment.

  • Formulating and enacting the plan for creating these new functions, and then managing their ongoing execution & results.

  • As principal business owner of AIMs operational infrastructure & platform, including telephony, CRM, and business process/work-flow management capabilities, partners with key IT leaders to identify areas for systems improvement emphasizing a phase approach minimize risk and effectively managing change management across the organization.

  • Works closely with AIM executive leadership in Clinical Programs, Client Management, Solution Management, Compliance & Quality, and the Chief Medical Officer to operationalize, sell, and implement AIM solutions.


+ + Requires a BS/BA degree in related field and a minimum 10 + years of management experience in healthcare services managing large-scale operations and business process design, mobilization/launch, management, & improvement; or any combination of education and experience which would provide an equivalent background. MBA preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For® , is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.