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Insight Networking Network Support Technician in Watertown, Massachusetts

Network Support Technician

Watertown, MA, US

Requisition Number:77406

Insight Enterprise is seeking a Network Support Technician for a 6+ month contract (could go permanent), working onsite with our client in Andover, MA.

The main responsibility will be customer service as it relates to the monitoring of client applications and equipment. This position effectively handles client calls and e-mail, answers questions and routes incidents to the appropriate internal support groups where they are unable to resolve the issues themselves. The Technician works closely with our monitoring tools to identify, document and pass problems quickly to our engineering staff for immediate resolution.

MAJOR DUTIES AND RESPONSIBILITIES

  • Working knowledge of all monitoring tools (preferably Atlas-OSS Stack)

  • Provide first level 24x7x365 escalation support for Navisite clients

  • Answer client calls and provide the highest level of client service

  • Assist clients to correctly identify the source of their problems and then remediate

  • Technical knowledge and proficiency with Windows, Unix, Linux and general networking protocols

  • Maintain a thorough understanding of all processes and implement them when and where appropriate

  • Document all calls and equipment issues with a high degree of detail and accuracy

  • Use a variety of tools (nslookup, ping, traceroute, browser, ipblock, runbooks, jumpbox etc.) to quickly verify reported events

  • Ability to use remote administration software (Terminal Server, Remote desktop, Telnet, etc.) to verify and correct reported incidents

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

  • Certification or related technical training experience

  • Experience working in a 7 x 24 environment

  • Must have strong customer service and communication skills

  • Proficiency with troubleshooting Windows, UNIX or Linux systems

  • Understanding of enterprise networking environments

  • Excellent organization and teamwork skills

  • Experience with basic network troubleshooting tools (ping, lookup, traceroute, etc.)

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

  • Founded in 1988 in Tempe, Arizona

  • 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe

  • $9.2 billion in revenue in 2018*

  • Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500

  • 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider

  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)

  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

  • Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Andover || Massachusetts (US-MA) || United States (US) || None || None || US - Boston, MA ||

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