Massachusetts Information Technology Jobs

Manager, Vendor Management and Quality Assurance

Date: Jan 13, 2025

Location:

Webster or Boston, MA, US

Company: MAPFRE

Job Summary

Position can be in Webster, MA or Boston, MA (Hybrid - 3 days in office/2 remote)

The Manager, Vendor Management and Quality Assurance role requires a dynamic individual with diverse skills and capabilities. They must be able to analyze datasets, identify patterns, trends, and insights, and make data-driven decisions that positively impact the organization's bottom line. Additionally, the individual should be agile and possess a high level of initiative and creativity, which allows them to adapt to changing circumstances quickly and efficiently.

As the Manager, Vendor Management and Quality Assurance, it is essential to have a deep understanding of the organization's culture, processes, and goals. This knowledge allows them to align their activities with the company's objectives and maximize their impact on MAPFRE's business drivers. The individual should have experience in vendor management and budgeting, enabling them to oversee vendor relationships effectively, along with their impact on the Company.

An effective quality assurance program is also critical to the role. The individual must ensure that products and services provided by vendors and internal staff meet or exceed MAPFRE's expectations. They should have experience in quality assurance or auditing methodologies and be able to implement and manage a quality assurance program that meets the organization's needs.

Knowledge, Skills and Abilities

Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent related experience preferred.

Experience: 7 - 9 years or Bachelor's Degree equivalent

Knowledge: Extensive level of professional knowledge in field across multiple disciplines and broad business segment. Extensive knowledge of management practices.

Decision Making: Decisions have a significant impact on results for a major portion of a company. Interprets and operationalizes company policies. Determines organizational objectives; sets policy. Responsible for operations of major significance to the organization. Decisions potentially affect financial, employee, or public relations standing of the company or a major business segment. Problems are abstract and impact multiple functions and portions of the company.

Leadership: Manages multiple functions, typically via subordinate managers, or manages an exceptionally high impact function. Develops and communicates function organizational vision. Ensures that overall organizational objectives, budgets, schedules, and performance standards are realistically set and attained.

Additional Knowledge, Skills and Abilities

• Strong organization and communication skills to discern and address the needs of the ECC and Insurance Operations

• Demonstrated ability to cultivate strong relationships with internal customers, vendors, IT, and the organization-at-large to ensure business results

• Ability to work effectively with people at all levels across MAPFRE and our vendors

• A quick learner who can work with minimal supervision

• Self-motivated and able to work autonomously with a focused, hard-working attitude

• Ability to multitask and work quickly and professionally in time-sensitive situations

• Ability to provide and receive feedback while offering ideas

• Ability to voice dissent and provide alternative resolutions

• Ability to think critically and make sound business decisions with a desire for ongoing improvement

• Meticulous attention to detail

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com .

We are proud to be an equal opportunity employer.

Nearest Major Market: Boston

Job Segment: Call Center Manager, Call Center Supervisor, PR, QA, Quality Manager, Customer Service, Marketing, Quality

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