Sun Life Financial Analyst in Wellesley Hills, Massachusetts

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:

Sun Life Financial has an immediate requirement for an Operations Support Analyst in the Productivity and Collaboration Global Operations Team. The PCT GO team is accountable for the day to day operations maintenance, performance and metrics of the technology associated with the PCT environment at Sun Life Financial. As a member of this organization, you will be working in a team environment to support secure, robust and reliable client computing solutions to meet the evolving needs of our internal clients.

As the successful candidate for this role, your knowledge of PCT technology, troubleshooting skills, analysis techniques and experience working in operations will help you provide decisive support and leadership for client computing environment. You will report to the Manager of PCT GO.

Main Accountabilities

  • Support and maintain the infrastructure to ensure availability, capacity, currency, disaster recovery and security needs are met

  • Troubleshoot and document to accepted engineering standards

  • Design and implement pro-active changes to existing infrastructure and process to improve our service delivery

  • Communicate frequently with client service peers; client interaction is key to managing expectations, assessing needs, and customizing solutions

  • Interacting with various other engineering and technical support teams including networking, servers, storage, security, service desk and on-site support

  • Pro-actively identify and resolve team and/or individual technology knowledge gaps

  • Provide on-call support as scheduled

  • Be available for scheduled off hours work

Core Qualifications

  • University degree/college diploma in related discipline(s) or equivalent work experience, and/or 3+ years of industry experience in the IT industry

  • Strong investigative skills with respect to new and emerging technology solutions

  • Strong troubleshooting and research skills used to troubleshoot technology solutions to business needs

  • Experience with development and scripting

  • Solid written and verbal communication skills as well as strong interpersonal skills

  • General knowledge of IT infrastructure (networking, servers, data security concepts, etc)

Optional Qualifications

  • Experience working on medium to large scale enterprise infrastructure

  • Understanding and aptitude in emerging client computing technologies such as application and O/S virtualization, mobile security and mobile connectivity

  • Technical background including experience with client computing hardware, Windows O/S platforms and Mac O/S platforms

  • Experience in desktop management and operating system support

  • Experience with Microsoft Exchange and Instant Messaging

  • An understanding of IT best practices including ITIL v3 and how it relates to both Client Computing engineering and operations

  • Experience with any of these products is ideal:

  • Active Directory, Group Policy, Certificate Management, ADFS, Azure AD

  • Microsoft Systems Centre Configuration Manager (SCCM/SMS)

  • Citrix/XenApp

  • McAfee security suite including ePolicy Orchestrator

  • VMware View/VSphere/ESX

  • Mobile Device Management (Airwatch/Intune)

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range Minimum:

$55,000/55 000$

Salary Range Maximum:

$90,800/90 800$

Job Category:

IT - Technology Services

Posting End Date: