Pearson VUE Test Center Manager - Wellesley in Wellesley, Massachusetts
Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world?s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Center Manager to join our team based in Wellesley, MA. This position is benefit eligible and includes vacation time, personal time, and holiday pay. SCHEDULE REQUIREMENTS: Ideal candidate demonstrates flexibility and teamwork with the ability to work 35 to 40 hours per week with an expectation to work more hours as needed. Must be available to work between the hours of 715am - 830pm on Monday through Saturday. Ability to work approximately 1-2 Saturdays per month. Available to address operational problems when not at test center. Responsibilities: Expand your career at Pearson VUE in our entry level Test Center Manager position for our Wellesley location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees. 60% of daily tasks are Test Administrator responsibilities: *Performs on-time site opening and closing procedures. *Understands all testing procedures. *Checks in examinees, verifies identification, and explains the exam process. *Monitors examinees while testing. *Maintains a secure testing environment. *Communicates with internal technical support to investigate and fix technical issues. *Strictly adheres to company policies using careful judgment. *Responsible for maintaining a professional and clean testing center with light housekeeping duties. *Arrive on time for all scheduled shifts. *Other duties as assigned. 40% of daily tasks are Test Center Manager responsibilities: The Test Center Manager is the onsite manager of a small team of Test Administrator employees. *Site staffing/hiring/retention/conflict resolution/scheduling. *Trains, develops and coaches staff. *First contact for facility issues. *Ability to multi-task. Qualifications *Minimum of 1 year customer service experience preferred. *One year supervision experience in customer service preferred. *High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred. *Team leading and training skills, and exposure to a testing environment are strongly preferred. *Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction. *Must be flexible in work hours and days. *Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress. *Experience in Microsoft Office Suite, Windows applications, Internet, and email. *Ability to operate a computer and telephone. *Must be able to work in a quiet, focused environment and hear spoken words in soft voices. *Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop & lift from a stooped position. *Must be able to see small details at a distance. Ability to see names clearly on ID cards and the computer screen.