Job Information
Brockton Hospital Director of Enterprise Applications and Support in West Bridgewater, Massachusetts
Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
Position Summary:
The Director of Enterprise Applications & Support is responsible for all software applications, application maintenance and upgrades, and new system implementations. He/she is responsible for day to day system management and user support and enforcing project management standards. This position is also responsible for the management, development and coaching of direct report team members and ensuring the team has a proper balance of subject matter expertise and leadership skills.
Location: West Center Street, West Bridgewater, MA
Department: Information Technology
This is a full-time 40 hour/ week position
Responsibilities:
Manage key milestones and deliverables of day-to-day system applications related to projects, upgrades, system maintenance and end user support.
Lead new system procurements effort by working with appropriate departments in defining requirements and assessing appropriate solutions.
Lead and enforce IT best practice standards, including project management standards by educating and mentoring staff.
Provide weekly, regular updates and statuses reports to CIO and participate in bi-weekly IT Directors meeting and key responsibilities as defined by the CIO.
Develop and train staff.
Establishes and communicates performance standards and objectives; conducts performance appraisals.
Recommends salary adjustments, promotions, transfers and dismissals.
Monitors application operations and performance.
Meet with staff regularly to assess and address recommendations and concerns, escalating appropriate issues when necessary. Also, assess staff and assignments and make recommendation regarding gaps and/or needs.
Administers all policies and procedures, communicates to staff, interprets, as necessary, and ensures compliance.
Participate and lead certain HIPAA security and compliance initiatives.
Monitors and ensures that team members are performing their functions safely and productively. Monitors department work productivity, reports on trends, and recommends and implements changes to continually improve work productivity.
Develops subordinate managers and/or supervisors, particularly in the management techniques of planning, organizing, leading and controlling through continue coaching and feedback on performance. Use and educate staff in the use of standard project management implementation methodologies.
Work with CIO, Senior Management, key business users, and customers to meet needs and provide service. Establish and manage a road map for continuous infrastructure improvements.
Set metrics that focus on the Applications and Support team on being responsive to customer needs, improving the quality of customer experience, improving the efficiency of our employees.
Participate in Application enhancement and roadmap sessions. Ensure appropriate departments and managers are aware of new and upcoming functionality.
Participate and/or lead various Signature Healthcare committees ensuring all updates and changes are communicated and approved.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Commits to recognize and respect cultural diversity for all customers (internal and external).
- Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
Performs other duties as assigned
BASIC KNOWLEDGE/SKILLS/APTITUDE/EXPERIENCE:
Experience with the Microsoft Office 365 Product Suite
Extensive experience with Meditech and/or Healthcare application implementations
Seven or more years of experience working in a healthcare IT management role
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be able to reasonably make appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and vendors.
Education/Experience/Licenses/Technical/Other:
Education: Education equivalent to Bachelor’s Degree in Information Technology, Business, or other related discipline or the equivalent in related work experience.
Experience (Type & Length): Seven or more years of IT Management experience, leading mid to large size teams in complex, fast-moving business environments to achieve measureable results. Five or more years of IT Management experience managing a multi-site IT infrastructure.
Certification/Licensure: none
Software/Hardware: see above for general experience and requirements
Other: