CLEAResult Account Manager in Westborough, Massachusetts
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Job Description Summary
Acts as representative to Trade ally organizations. Establishes and builds relationships in local, regional and national markets. Manages and promptly resolves customer concerns. Records, tracks customer interactions in accordance with corporation's procedures. Verifies product installations and that all paperwork received is accurate and complete. Trains on technical specifications and program requirements, and communicates program changes. Develops strategies to drive increased savings acquisition. Works with engineering and program to research and analyze current and future technical specifications and requirements. Troubleshoots technical issues, determines solution in accordance with product and customer specifications, and recommends solutions.
Relevant industry certifications could replace work experience
30% Maintain current accounts and develop new accounts for medium-size kWh goals for one or more programs. Responsible for larger, moderate risk, and complex accounts.
20% Act as local, on-site program and company representative to customers and contractors; to encourage participation in the program and overcome barriers. Design and deliver proposals.
10% Document customer and contractor interactions to adhere to program requirements. Provide input and status updates to program staff
10% Troubleshoot technical problems and issues, provide technical advice, guidance and training on installation, adaptation, configuration or enhancement in accordance with client specifications
25% Travel throughout a defined territory with a Larger geographic impact or mix of low and high-tier client impact.
Additional Job Description