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Amazon HW Reliability Engineer, Amazon Robotics in Westborough, Massachusetts


Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet.

As a Hardware Field Reliability & Quality Engineer, you will be the owner of reliability and quality of Amazon Robotics products deployed across Amazon’s global operations.

You will:

• Define reliability baselines of products and systems and develop monitoring mechanisms to proactively identify quality and reliability risks.

• Develop diagnostic capabilities and troubleshooting manuals to assist the field in isolating failure modes.

• Develop mechanisms to obtain field failure data where data gathering is complex and unstructured.

• Lead failure investigations (CAPA/FRACAS) across multiple stakeholder. Drive to root cause identification, preventative and corrective actions.

• Partner with development teams to drive lessons learned into new product designs.

• Develop mechanisms for prioritizing failure and reliability investigations.

• Develop Reliability Centered Maintenance procedures for systems and products. Identify areas for predictive maintenance.

• Identify systemic inefficiency, develop mechanisms, processes, tools, operating procedures to solve systemic inefficiency, and improve the efficiency and effectiveness of their team and workflow.

• Collaborate with cross functional teams on projects where collaboration is critical for the success of the project. Able to independently propose reliability projects, define scope, milestones, business impact, and engage cross functional teams for collaboration. Must be able to program manage a reliability initiative independently.

• Independently identify ways to unblock themselves, find alternative paths when faced with blockers, provide solutions and deliver results.

• Communicate concisely verbally and in writing to leadership. Will be required to present monthly and quarterly failure and reliability reviews of their product portfolio to leadership.

A day in the life

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

We are open to hiring candidates to work out of one of the following locations:

North Reading, MA, USA | Westborough, MA, USA

Basic Qualifications

  • BS in Mechanical, Electrical, Industrial or Computer Engineering

  • 5+ years’ Hardware Quality Engineering experience

  • Experience with quality tools and concepts including 8D, SPC, MSA, Six Sigma, FMEA

  • Experience with Design for Manufacturability, Geometric Dimensioning and Tolerances, Measurement tooling and fixturing

  • Ability to travel domestically and internationally

  • Proficiency with Minitab, Word, Excel, PowerPoint, Access

Preferred Qualifications

  • MS in Mechanical, Electrical, Industrial or Computer Engineering


  • Experience with ISO9000, IATF16949 or ISO13485 and quality systems auditing

  • Proficiency with PTC Windchill Quality solutions, Reliasoft Synthesis platform tools, SQL, Agile PLM, MS Project, Visio, Tableau

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit