CLEAResult Program Specialist in Westborough, Massachusetts
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Job Description Summary
CLEAResult is seeking a Program Specialist to join our program team in our Westborough, MA office. As a Program Specialist for CLEAResult, you will support program implementation and will gain exposure to the inner workings of a successful, growing company in the booming energy efficiency industry. In this position, you will play a key role in supporting goal attainment for our program and assisting teams.
The ideal candidate will possess strong project management and communication skills, attention to detail, and deadline driven approach you will provide quality deliverables to stakeholders internally and externally. The Program Specialist will be responsible for guiding customers and contractors through the application process.
The Program Specialist will oversee multiple projects with varying timelines and working collaboratively with a diverse program team to meet program goals.
Additional responsibilities to include but not limited to:
Serve as Team Lead to several Program Coordinators including training, reviewing work for accuracy, goal setting and performance metrics
Provide input and direction on process documentation, workflow and reporting
Entering, modifying, and tracking data via web-based applications
Assist program team by participating in team meetings to provide updates and address action items
Being highly detailed and independent in exercising judgment for matters concerning project execution and process improvements
Assisting customers with questions or concerns they may have about their applications
Address customer satisfaction concerns and resolve any issues
Additional Job Description
Associates Degree Preferred
3-5 years previous administration experience required
Previous customer service experience is required
Intermediate proficiency level in Microsoft Excel is required
Experience troubleshooting problems, finding and implementing solutions
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, disability, protected veteran status, sexual orientation or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustment to job descriptions and/or job requirements at any time without notice.
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