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RedHat Data Center Manager in Westford, Massachusetts

Job summary

The Red Hat Products and Technologies Enterprise Experience and Delivery (PnT EXD) Infras Platforms Labs and Data Center team is looking for an experienced Data Center Manager to join us in Westford, MA. In this role, you will join a team of globally diverse, determined, and clever lab engineers and system administrators. The Labs and Data Center team provides Red Hat's Engineering and Customer Engagement teams with lab infrastructure support and services. Rapid hardware deployments, break fix support, lab services administration, and customer bug reproducer administration are just a few of the Labs team's core responsibilities. The Labs team values transparent communication and excellent customer service above all else. The role will require you to have excellent leadership, great people management skills, organizational abilities, and the ability to work across teams inside of PnT and Red Hat at large. Effective team management and the ability to understand and resolve customer challenges and focus on continuous improvement will define your success in this role. As a Data Center Manager, you will report directly to the EXD Infras Platforms Labs and Data Center senior manager. If you are interested in joining a results-oriented team that sets high expectations for itself and is continuously seeking to improve, we want to hear from you.

Primary job responsibilities

  • Manage the day to day operations of a team of lab engineers and system administrators

  • Improve the team’s technical ability, utilization, and overall efficiency by establishing and fostering best practices and creating individual development plans

  • Collaborate closely with leadership peers to deliver expected results

  • Build feedback mechanisms for business stakeholders to keep partnerships efficient

  • Handle escalations and maintain priority for each project

  • Guide problem and incident management to conclusion, up to and including root cause and corrective actions

  • Establish and recommend policies on system use and services

  • Help manage the backlog of work and prioritize with senior leadership

  • Perform one-on-one performance and coaching sessions with all team members on a regular basis

  • Act as an agent of change to help mature the organization, and emphasize focus on delivering excellent service to our stakeholders

  • Management of on call to ensure we have 24/7 coverage for our Infrastructure Platform

  • Facilitate team building activities and encourage global collaboration

  • Work closely with peers in different regions to ensure we have one voice across the team

  • Make presentations to customers and client audiences or professional peers

Required skills

  • 1+ year(s) of experience as an associate manager of a support or systems operations team OR 2+ years of experience in a team lead or technical leadership role in a support or systems operations team

  • 5+ years of experience in IT infrastructure operations or engineering

  • Excellent people management skills, including mapping career paths and practicing motivational behaviors

  • Ability to connect and guide teams through rapid change and maintain focus on delivering strategic initiatives

  • Excellent communication, presentation, influencing, and relationship-building skills; ability to communicate complex problems in a non-technical and simplified manner

  • Passionate about customer success and satisfaction

  • Excellent analytical and problem solving skills

  • Ability to work out of normal business hours when required

  • Willingness to travel up to 10%, depending on needs

About Red Hat

Red Hat ( is the world’s leading provider of enterpriseopen source ( software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


  • Comprehensive medical, dental, and vision coverage

  • Flexible Spending Account - healthcare and dependent care

  • Health Savings Account - high deductible medical plan

  • Retirement 401(k) with employer match

  • Paid time off and holidays

  • Paid parental leave plans for all new parents

  • Leave benefits including disability, paid family medical leave, and paid military leave

  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location Westford

Posting date 2 days ago (5/4/2021 4:33 AM)

Job ID 86542

Category Solution Architecture, Systems Engineering