Red Hat Release Engineer in Westford, Massachusetts

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Release Configuration Management (RCM) team is looking for a Software Engineer to join us in Westford, MA. In this role, you’ll join the RCM team that is responsible for the proper configuration of tools, services, and processes to handle a product release life cycle. You will own the planning, delivery, and communication of time sensitive projects relating to product releases. You will focus heavily on task management, internal and external team communication, and balancing project priorities, all while working in a fast-paced global environment.

Primary job responsibilities

  • Help product release teams understand and prioritize requirements

  • Mentor internal and external teams on release engineering processes

  • Assist management with product release issues through triage and escalations

  • Support multiple solutions and releases by helping to ensure that content is delivered on time and to specification

  • Communicate with engineering and management teams across the globe

  • Guide new processes and procedures in the product space to improve the quality, consistency, and automation of product releases

  • Coordinate internal and external resources for the flawless delivery of projects; ensure that all projects are delivered on-time, within scope, and within budget

  • Ensure resource availability and allocation

  • Use appropriate verification techniques to manage changes in project scope, schedule, and costs

  • Measure project performance using appropriate systems, tools, and techniques

  • Report and escalate to management as needed

  • Manage the relationship with the client and all stakeholders

  • Perform risk management to minimize project risks

  • Establish and maintain relationships with vendors

  • Create and maintain comprehensive project documentation

Required skills

  • Bachelor's degree or equivalent experience in release engineering or project management

  • Excellent written and verbal English communication skills

  • Excellent interpersonal skills, with the ability to directly interact with other teams

  • Ability to provide constructive feedback and understand criticism that directly impacts our business goals and objective

  • Demonstrated working experience as a project administrator in the software sector

  • Solid technical background, with understanding or practical experience in software development and web technologies

  • Excellent customer-facing and internal communication skills

  • Solid organizational skills including attention to detail and multi-tasking skills

  • Working knowledge of Google Docs

  • Previous experience managing the release of multiple products in a production environment is a plus

  • Task management background with JIRA or similar tools is a big advantage

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 64483

Category Software Engineering