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RedHat Technical Writer in Westford, Massachusetts

Job summary

The Red Hat Customer Content Services team is looking for a Technical Writer to join us in Westford, MA. In this role, you will be the voice of Red Hat's technical authority, creating content that helps customers achieve their business and technical goals with Red Hat solutions. You’ll produce content around Red Hat Virtualization and OpenShift Container Platform on Red Hat Virtualization to help customers install, configure, monitor, maintain, develop on, and understand how it integrates with other Red Hat technologies.You will collaborate with content strategists, product managers, product engineers, support engineers, and other stakeholders to understand the customer's perspective and create effective content solutions.

Primary job responsibilities

  • Work closely with content strategists, engineering project teams, and other stakeholders to create and maintain high-quality content for Red Hat’s solutions

  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

  • Keep up to date with changes in our offerings, customer use cases, and support issues

  • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools

  • Collaborate with other writers on the team and other writing groups working on related products

  • Effectively manage documentation projects and deliver effective customer-focused documentation

  • Devote time to research, ask questions, and understand the product

  • Support Red Hat initiatives for continuous improvement of our documentation

Required skills

  • 5-7 years of enterprise-level technical writing experience

  • Familiarity with the software development life cycle

  • Experience managing the documentation development life cycle

  • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes

  • Experience writing structured, topic-based documentation

  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments

  • Familiarity with using the Linux command line; experience using the command line is a big plus

  • Familiarity with version control systems; experience and comfort with Git is a big plus

  • Familiarity with and knowledge of one or more of Red Hat’s offerings

The following are considered a plus:

  • Experience using agile for project management

  • Working knowledge of Jira and Confluence

  • Experience with virtualization or containers

About Red Hat

is the world’s leading provider of enterprisesoftware solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Location US-MA-Westford

Posting date 3 weeks ago (11/3/2020 7:55 AM)

Job ID 81895

Category Product Documentation