Red Hat Technical Writer in Westford, Massachusetts

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Create and edit content that helps our customers understand our offerings and find the best solutions for their needs. The Red Hat Customer Content Services team is looking for a Technical Writer to join our Red Hat Virtualization Product Documentation team in Ra'anana, Israel. In this role, you will be part of a team that promotes customer loyalty and success through content development and delivery. You'll create and be responsible for customer-facing technical documentation that accompanies Red Hat's offerings, which will be made available online through the Red Hat Customer Portal. You'll define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. As a Technical Writer, you will build on your passion for both technology and communication and you'll work closely with developers, engineers, field teams and support engineers, and other subject matter experts.

Primary job responsibilities

  • Work closely with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings

  • Effectively manage documentation projects and deliver customer-focused and goal-oriented documentation

  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

  • Keep up to date with changes to our offerings, customer use cases, and support issues

  • Provide consulting advice (peer reviews and so on) to other technical writers to help improve their content

  • Master the use of our versioning systems (GitHub and GitLab) and issue-tracking tool (JIRA)

Required skills

  • Fluent written and verbal language skills in English

  • Experience writing clear and concise procedural documentation for a technical audience, including feature descriptions, user stories, and release notes using industry best practices

  • Experience editing procedural documentation for clarity and ease of use

  • Experience defining and implementing information architecture and 3-5 years of enterprise-level technical writing experience

  • Familiarity with Red Hat's offerings and related industry offerings

  • Working knowledge of and experience operating in a Linux environment using the command line

  • Experience with modular or topic-based documentation development

  • Ability to collaborate in a global team environment, engage subject matter experts, and follow through on commitments

  • Demonstrated ability to adhere closely to corporate style, terminology, and conventions

  • Tenacious, not afraid to ask questions or pursue tasks to closure

  • Demonstrated solid interest in and aptitude for learning new technologies

  • Experience with Agile and comfort with rapid iteration and fast delivery

The following are considered a plus:

  • Bachelor's degree in IT, computer science, or an arts or language field

  • Familiarity with message-oriented middleware, including message brokers, APIs, and protocols

  • Familiarity with AsciiDoc and lightweight markup editors like Atom or Gedit

  • Understanding of open source principles and community dynamics

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 65695

Category Product Documentation