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RedHat Technical Writer in Westford, Massachusetts

Job summary

The Red Hat Customer Content Services team is looking for a Technical Writer to join our OpenShift Product Documentation team in Westford, MA. In this role, you will join a team that promotes customer loyalty and success through content development and delivery. You'll create feature documentation, user guides, and premium content that accompany Red Hat offerings. As a Technical Writer on the Red Hat OpenShift documentation team, you will define the scope of, quality test, and deliver writing projects while maintaining a customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for technology and the English language, you'll work closely with developers, engineers, and other subject matter experts to create content that helps our customers understand our offerings and solutions. The OpenShift Product Documentation team maintains their own GitHub repositories, manages their own testing, building, and deployment software, and works with Engineering teams to develop working code examples.

Primary job responsibilities

  • Work closely with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation

  • Effectively manage documentation projects and deliver customer-focused documentation

  • Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

  • Keep up to date on changes of our offerings, customer use cases, and support issues

  • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools

Required skills

  • 3-5 years of enterprise-level technical writing experience, including collaborative writing experience

  • Bachelor's degree in IT, computer science, or an arts or language field

  • Awareness of agile software development methodologies

  • Experience in writing clear and concise procedural documentation for a technical audience

  • Understanding and use of version control systems; experience and comfort with GIT is preferred

  • Familiarity with Red Hat's enterprise solutions portfolio

  • Experience with topic-based, modular authoring and documentation, especially converting to topic-based content from traditional book models

  • Ability to actively engage subject matter experts, and follow through on commitments

  • Working knowledge of and experience with operating within a Linux environment using the command line

  • Ability to read, write, and compile technical documents, including feature descriptions, customer use cases, and release notes using industry best practices

  • Experience collaborating and directly interacting with globally-distributed stakeholders from diverse cultural backgrounds

About Red Hat

Red Hat ( is the world’s leading provider of enterpriseopen source ( software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.


  • Comprehensive medical, dental, and vision coverage

  • Flexible Spending Account - healthcare and dependent care

  • Health Savings Account - high deductible medical plan

  • Retirement 401(k) with employer match

  • Paid time off and holidays

  • Paid parental leave plans for all new parents

  • Leave benefits including disability, paid family medical leave, and paid military leave

  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note : These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Posting Location : Location Westford

Posting date 1 week ago (6/9/2021 10:58 AM)

Job ID 82342