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General Dynamics Information Technology TSS Telecommunications/Voice Architect REMOTE in Westover AFB, Massachusetts

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Job Family: Software Development

We are GDIT. We build cutting-edge applications for the most complex government, defense, and intelligence projects across the country. Bring your creativity to help us find solutions to complex problems and play an essential part in preparing our nation for the future.

GDIT Technology Shared Services (TSS) is seeking a passionate, skilled and driven cloud based Software Developer Advisor to assist in future software integrations, research, and scripting, in support of contact center and service desk lines of business for the Technology Shared Services (TSS) ACDaaS team in Bossier City, Louisiana. Our ideal candidate will have experience with contact center technology, workforce optimization tools, 3rd party application integrations, a strong understanding of software testing best practices, and have an in-depth knowledge of Agile methodology.

At GDIT, people are our differentiator. As a Telecommunications/Voice Architect Advisor supporting TSS and the NESD program , you will be trusted to work on ACD Systems .

In this role, a typical day will include the responsibilities below:

  • Lead (and organize) projects driving the design, creation, testing, and delivery of technical functionality.

  • Work with customers, stakeholders, end users, and other team members to analyze and identify automation opportunities, create reports, dashboards, and data analysis products.

  • Create Agile/SCRUM testing techniques in the context of a collaborative, team-based environment.

  • Implement and identify innovative tools, frameworks, automation, and utilities to increase velocity while maintaining and improving quality standards.

  • Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates.

  • Author, review, and lead the creation of white papers and contract artifacts

  • Create estimations on effort required to produce ACD (and equivalent technologies) functionality.

  • Apply technical, business and quality skills to assess product and code health, implement modern testing approaches and prevent production defects.

  • Create process, technical architecture, design and user guide documentation.

  • Lead, author, and contribute to the development of IT related, technical processes reviews, postmortems, and continual process improvement internally as well as for customers/stakeholders.

  • Help establish a highly collaborative environment that values speed and quality, and perform feature development within sprints to support the high company standards.

  • Collaborate with team members to define, analyze, understand and document business and technical requirements.

  • Collaborate with technical staff to define implementation and process best practices.

  • Grow junior talent through mentoring, partnership, and technical reviews.

  • Create and lead educational/training seminars and brownbag sessions.

  • Perform API level integrations and testing.

  • Actively participate in agile meetings with product and program management.

  • Have a proactive attitude and a willingness to “go the extra mile” to get the job done.

  • Assist in creating end-to-end system integration test cases, to use as a design for developing regression automated tests.

Education:

The position requires a Bachelor’s degree or equivalent in Computer Science, or a related discipline, plus eight (8) years or more of IT experience.

Required Qualifications:

  • 5+ years of CISCO Contact Center Solutions

  • 2+ years of experience with Verint Workforce Optimization

  • 1-3 years of experience using SCRUM/Agile

  • Ability to obtain public trust clearance or higher.

  • Familiarity of REST API technologies such as JSON, Basic Auth, OAuth 2, JSON Web Token and Webhooks.

  • Strong experience with Agile software testing process and lifecycle, from smoke test, to integration to production deployment

  • Strong organization and time management skills while working in a rapid software development environment.

  • Must be able to identify and learn new technologies quickly.

  • Excellent written, verbal and presentation skills.

  • Due to contract requirements, US Citizenship is required.

Desired Qualifications:

  • Remedy Helix Experience

  • Experience with IPSoft Amelia or other conversational AI platforms

  • Understanding programming languages such as JavaScript, HTML/CSS, SQL, C# (or C, C++))

WHAT GDIT CAN OFFER YOU :

401K with company match

Customizable health benefits packages

Internal mobility team dedicated to helping you own your career

Challenging work that makes a real impact on the world around you

Full-flex work week

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers. Do you have a friend or colleague this posting describes? Let them know about the opportunity!

GDIT CAREERS

Opportunity Owned

# CISCOCONTACTCETER #VERINT #ACD

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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