Massachusetts Information Technology Jobs

Search for Jobs in Information Technology
MassHire JobQuest Logo

Job Information

Citizens Sr Manager Non-Financial Cybersecurity Risk Oversight in Westwood, Massachusetts


Citizens currently has an opening on our Non-Financial Risk Management Oversight team focused on Cybersecurity risk. The role will provide independent oversight, review, and challenge of information security and technology related risks. The colleague works with key stakeholders across the enterprise ensuring material risks within these groups are well defined and managed appropriately. It is expected that this colleague has strong domain knowledge of emerging technology risks, information security standards, best practices, US regulatory requirements, and the external environment.


  • This colleague will be focused on the information security and technology space. Primary responsibilities include independent oversight, review, and challenge of risk management activities within the first line of defense, including the effectiveness of the formal risk program activities. Activities include Risk and Control Self-Assessments, Issues Management, Material Risk Identification, Change Management, new business initiative risk assessments, and other formal programs.

  • Advise first line risk partners on complex risk issues and challenges, while identifying and assessing aggregate enterprise-wide risks. Working with key stakeholders, including all three lines of defense, escalate emerging risk issues that require remediation and work directly with stakeholders while driving accountability. Maintain strong relationships with all three lines of defense, as well as the regulatory agencies.

  • Understand the external environment, including emerging risks within the industry and the priorities of the regulatory agencies. Determine how these changes affect the risk profile of the enterprise and work with appropriate stakeholders to ensure mitigation strategies are underway.

  • Participate in the cybersecurity incident response activities to ensure risks are properly assessed in real time and mitigating actions are appropriate. Post incident, lead or participate in root cause analysis and opine on next steps.

  • Lead targeted risk assessments on emerging issues to provide an independent opinion on the impact to the enterprise.

  • Operate within existing governance structures with an eye towards making these processes more efficient and effective. Manage applicable policy and program governance, while performing assurance activities to assess corporate wide compliance.

  • The role may be co-located as needed with the relevant business and must be actively engaged to support the business with providing domain-relevant advice, monitoring, and credible expert challenge to ensure the independent Non-Financial Risk Program is effectively implemented.

Required Experience

  • 4+ years risk management experience from working in financial services industry.

  • 4+ years demonstrated domain expertise and experience within the relevant product or services.

  • Experience in an organization that is under strong regulatory oversight and scrutiny.

  • Proven ability to develop and maintain high impact relationships with senior executives.

  • Expert knowledge of internal controls and risk assessment

  • Deep understanding of banking products and operations; regulatory requirements; and key processes, controls, and exposure areas

  • Influencing and conflict resolution skills

  • Excellent business writing skills

  • Proficient use of MS Word, MS Excel and PowerPoint and Visio


  • Bachelor’s degree Required.

  • Certifications Preferred: Certified Internal Auditor, Certified Regulatory Compliance Manager, Certified Fraud Examiner, Certified Public Accountant, Certified Investments Derivative Auditor, Project Management Professional, Certified in Risk and Information System Controls, or other relevant risk certifications.

Hours and Work Schedule: Hybrid 3 days in the office/2 remote

  • Hours per Week: 40

  • Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth