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Textron Infrastructure Analyst in Wilmington, Massachusetts

Infrastructure Analyst


Who We Are

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

This role is in Textron System’s Air Systems business area. Visit & to read more about who we are and the products we make!

About This Role

We believe people should love what they do – in this role, you will be responsible for:

An IT Infrastructure Analyst has responsibility for the continued operation of IT systems that keep the business functioning smoothly. Through a robust understanding of business operations, the IT Infrastructure Analyst quickly diagnoses and remediates issues, or routes issues to the appropriate teams when necessary. Through collaboration with other IT teams, the IT Infrastructure Analyst identifies and implements new technologies for the business. As a member of the IT Infrastructure team, the IT Infrastructure Analyst supports primarily the Wilmington, MA business lines and reports the IT Manager.


Perform IT operations to include:

  • Service ticket fulfillment, End user support, documentation, and training

  • Identity and access management

  • Asset management

  • Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, various peripherals and basic network equipment

  • Identify and work across IT teams to deliver solutions for advanced customer inquiries

  • Design, implement and maintain IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement

  • Work collaboratively with IT application teams, end users, business leadership, corporate IT and third-party IT service providers

  • Identify repeated tasks as candidates for process automation and work across IT teams to implement

  • Support executive management and on-site executive meetings

  • Participate on various project teams and drive project deliverables

  • Vendor relationship management


  • Bachelor's Degree in Information Systems or equivalent

  • Excellent interpersonal and communication skills (verbal and written) along with proven ability to work collaboratively across the enterprise; adjusting for time zone differences

  • Excellent organizational skills; must be able to balance priorities

  • String knowledge of IT systems including desktop support, applications, servers, storage, network & telecommunications

  • Microsoft Office suite proficiency

  • Customer service experience

  • Self-motivated and takes initiative to go beyond the minimum requirements

  • Process oriented

  • Ability to relate to people at all levels, including executive management


  • Previous experience working in similar IT roles

  • Previous experience with programming or scripting in PowerShell, Python, or similar languages

  • Previous experience with process automation

  • Previous experience working with Active Directory and Group Policy

  • Previous experience managing Mac, Windows, mobile devices

How We Care

At Textron Systems, our talented people make us successful. We promote an inclusive environment where we value individuality, differences, and unique perspectives.

Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!

- Flexible Work Schedules

- Education Assistance

- Career Development & Training Opportunities

- Wellness Program (including Fitness Reimbursement)

- Medical, Dental, Vision & 401(K) with Company Funding

- Paid Parental Leave

Are you a Military Veteran?

Textron's products and services are trusted everyday by those who protect our country. We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Job Information Technology

Primary Location US-Massachusetts-Wilmington

Recruiting Company Textron Systems

Schedule Full-time

Job Level Individual Contributor

Shift First Shift

Req ID: 291487