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Headquarters Senior Service Technician in Wilmington, Massachusetts

When you join Kyocera Document Solutions New England you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Service Technician, you will maintain optimum operation of copiers and digital copiers/printers via preventive maintenance and emergency repairs. Install necessary parts, maintenance kits, factory modifications and perform adjustments as directed by manufacturer(s).

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

  • Accurately diagnose, repair, and maintain equipment in optimum operating condition at customer sites

  • Receive, prioritize, and accurately close service calls

  • Maintain optimum equipment performance per manufacturer maintenance and repair procedures

  • Report poor or suspect machine performance at first suspicion to manager

  • Manage and maintain a highly accurate car stock parts inventory

  • Keep current with new technology through off-site manufacturer's classes and online training

  • Assist fellow technician with suspect service calls

  • Provide a minimum of Level 1 connectivity support (for contact devices) to customer and, or customers designed network support department

  • Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets

Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows

  • Minimum 5 years mechanical and electrical support experience, within office product industry

  • Network connectivity skills to conduct new installations without assistance and interface with customers IT contacts. Must also be able to provide network connectivity assistance to teammates and customers including remote assistance

  • Formal training of at least 10 models (any manufacturer)

  • Minimum training 2 KDA on-line apps or “connectivity” courses

  • Very good electro – mechanical skills

  • Must be able to install/re-install/diagnose a network MFP (includes scanning)

  • Ability to travel to and from customers within customer base

  • Ability to read and follow technical schematics and service manuals

  • Excellent electrical and mechanical troubleshooting skills

  • Maintain Annual First Call Fix Rate of 80%

  • Valid driver's license with an excellent driving record and dependable transportation

  • Physical requirements: ability to bend, lift 50 pounds

  • Strong customer service skills


This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions New England is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions New England is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.

ID: 2022-2080

External Company URL:

Street: 1 Jewel Drive