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Charles River Laboratories Sr. Client Manager, Strategic Initiatives in Wilmington, Massachusetts

Sr. Client Manager, Strategic Initiatives

Req ID #: 114835


Wilmington, MA, US, 01887 US

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families.

Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career.

As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.

IMPORTANT: In order to be considered for this position,a resume/CV must be uploaded and submitted during the application process. Please make sure work history and education are added correctly.

Job Summary

We are seeking a Sr. Client Manager, Strategic Initiatives to support our Discovery Client Services department to be located remotely anywhere in the US. Client Services is the intersection of science & business at Charles River. We are looking for a strong client facing, results oriented, self-starter who is ready to be a part of growing and driving the CS Organization and Partnerships business.

This role is responsible for project management of strategic themes such as integration and digitalization in cooperation with the Discovery Head of CS. This role will also serve as Client Manager for Partnership sponsors and providing centralized, multi-site response and quoting to sponsor requests including coordination with other business lines. This role is a global position that will also be working closely with the Discovery Commercial Lead and the Discovery Marketing Lead in order to accelerate commercial success of Partnerships.

The following are the responsibilities related to the Sr. Client Manager position:

  • Provide project management support for select key initiatives for Discovery Integration and Digitalization workstreams under the direction of the Disc Head of CS. This can include leading sub teams, driving completion of tasks with stakeholders, developing supporting analysis, completing project management administrative tasks, and providing status updates.

  • Participate in developing & implementing the commercial strategy for each Partnership in coordination with the Discovery Commercial and Marketing Leads for Partnerships, and the Strategic Alliances group. This will include the determination of appropriate go to marketing pricing for our new Partnership offerings.

  • Promote partnerships use with local CM counterparts and local operational staff

  • Develop SOW’s template when needed and participate in quote writing.

  • Qualify bids and scopes of work with BD’s, Partners and sponsors to ensure appropriate service is provided.

  • Follow up with clients to ensure that proposals are complete and answer their needs.

  • Creatively identify ways to secure open proposals by working with BD’s, Local Client Manager scientific staff, finance, management, the Strategic Alliances group, our Partners” commercial leads, and others.

  • Identify new business opportunities with sponsors and liaise with appropriate internal and external staff for follow-up.

  • Prepare sale price estimates for protocols, bid requests, study revisions and additions using Partnership’s suggested selling price.

  • Provide pricing support as needed for Global Account Teams.

  • Review and approve bid and proposal packages within authorized limits.

  • Assist management and Partners in monitoring pricing practices to determine accuracy and relevance to study type and operation processes.

  • Assist management and Partners in making recommendations on desirable proposals based on established financial and operational criteria, as required.

  • Coordinate and facilitate proposal and letter of authorization processes to ensure smooth and timely business process flow.

  • Interact with scheduling to identify the dates for study initiation and assist with rescheduling studies, as needed.

  • Assist with updating and maintaining applicable databases.

  • Perform all other related duties as assigned.

Job Qualifications

The following are the qualifications related to the Sr. Client Manager position:

• Education: Bachelor’s degree (B.A./B.S.) or equivalent in science, business, or marketing or related discipline. Masters or PhD preferred.

• Experience: 5 or more years related experience in business management, marketing, project management, or communications within a technical environment (e.g., biotech, pharmaceutical, medical device company, hospital, or laboratory). Formal experience in project management a plus.

• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

• Other: Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals. Strong communication and interpersonal skills. Organizational skills and attention to detail required. Proficient in word processing, spreadsheet, and database software. Ability to work effectively and efficiently to meet deadlines. Understanding of business/sales process required.

IMPORTANT: A resume is required to be considered for this position.If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - M/F/Disabled/Vet.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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