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Woods Hole Oceanographic Institution Network Technician in Woods Hole, Massachusetts

Woods Hole Oceanographic Institution is currently searching for a Network Technician to join the Information Services Department. This is a regular, full-time, exempt position, and is eligible for full benefits. Reports to the IS Manager of Networking and Telecommunications. The successful candidate will work as part of the Network team to assist with installing, configuring, maintaining and monitoring various elements of the network, cable plant and Network Operations Centers (NOC). The successful candidate will be responsible for helping to maintain and upgrade the network in ways that optimize its performance.

  • Assists with help desk queue tickets that are assigned to the Network team

  • Process ticket requests for Network port activations across campus

  • Process Moves, Adds & Changes (MAC) tickets for the existing phone system

  • Be proficient at supporting the WHOI community needs with regards to networking services e.g. VPN, Wi-Fi, 2FA, Radius, 802.1x Authentication

  • Assist with the documentation and upkeep of the copper and fiber optic cable plant throughout the institution

  • Monitors network health and performance and takes corrective action as necessary and as directed

  • Installs network switches and other network-related devices following strict change control processes

  • Duties will occasionally require work outside of normal business hours to remedy problems and implement changes

  • Associates degree in a relevant field, Certification or equivalent experience

  • 4+ years of experience working in a complex network environment

  • Experience managing cable plants that include fiber optic and copper terminations

  • Strong troubleshooting skills and knowledge of industry standards and best practices pertaining to network physical infrastructure.

  • Good written and verbal communication skills

  • High level of customer focus and service orientation

  • US Citizenship required

  • Must be able to obtain TWIC card.

Further details of the physical requirements of established essential functions for this position will be discussed during the interview process.

Job ID: 2021-1499

External Company URL: https://www.whoi.edu/

Street: 266 Woods Hole Rd

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