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Big Brothers Big Sisters of Central Mass Match Support Specialist in Worcester, Massachusetts

If you have a social justice heart, if you would enjoy working for a non-profit that makes the world a better place, and if you have ever had a great mentor, we want to talk with you. Our purpose is to match caring adult volunteer mentors (Bigs) with children who need an extra positive role model in their lives (Littles). As a team, we are dedicated to building a diverse community, one where employees feel their contributions matter, and are valued for their perspectives. Overview: A Match Support Specialist provides monitoring, support and continual engagement with the Big, Little, parent/guardian(s) and site partners for the life of the match. They guide the match in achieving positive outcomes for the youth, transitions the match to closure, and initiates re-engagement of parties when appropriate. Key Responsibilities: Carry a portfolio of 60-75 matches, typically of one or two program types. Portfolio ideally consists of 30-40 matches <1 year, 15-30 matches of 1-2 years, and 15-30 long-term matches Ensure quality of data with up-to-date match and constituent information in Match Force Ensure quality support with successful monthly/quarterly contacts and annual surveys with all constituents Other Responsibilities: Meet with Program Lead weekly Actively participate in weekly program pipeline meetings Attend all staff meetings Collaborate with other Match Support Specialists to identify/recommend solutions and best practices Attend, support or lead as required, CM or MW program events like field days, STEM events, Holiday Party, field trips, match ups days Attend train-the-trainer sessions and other learning opportunities Develop and maintain a positive relationship with site partners and other community partners Utilize productivity tools When portfolio is below 30 new matches, work pro-actively with program lead and marketing to support recruitment of new Bigs and Littles May support development of new markets (program or geography), as required Other projects as assigned COVID-19 Vaccine This position in an in-person position that will require the COVID 19 vaccine and proof of vaccination upon hiring. We respect, appreciate, and support diversity, equity and inclusion in all aspects of our organization and believe that our organization is greatly enhanced when we unite people of diverse backgrounds, experiences, and perspectives. We are committed to a diverse workforce and we are an equal opportunity employer. BBBS does not discriminate against employees or job applicants on the basis of race, religion, creed, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other legally protected basis, in accordance with applicable federal, state, or local law.