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Edward M. Kennedy Community Health Center, Inc. Temporary Help Desk Aide in Worcester, Massachusetts

This is a two month temporary position

Summary:

To assist the help desk team to provide technology support including, but not limited to, the following: answering phone calls, setting up computers and working on special projects as assigned.

Essential Duties & Responsibilities:

  • Assists the Help Desk Team to deliver technology support

  • Assist with the deployment of new equipment

  • Assist with software installs

  • Assist in collecting information for equipment inventory

  • Assist in troubleshooting printers, Copiers, Computer, and other peripherals

  • Performs general clerical duties, including document preparation

  • Help troubleshoot issues over the phone and in person

  • Provides general information, answers questions, and directs individuals to appropriate party, as necessary

  • Work on special projects and summarize the results for management review

    Required Qualifications:

  • High School Diploma preferred

  • Must be willing to learn IT Helpdesk concepts and operation of standard office equipment

  • Familiarity with Microsoft Office preferred

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