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Lionbridge Technologies Project Manager (AI / Machine Learning) in Work From Home, Massachusetts

Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide. Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle. Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

Location: Work From Home , Massachusetts

Position Title: Project Manager (AI / Machine Learning)

Req: 28238

As a Project Manager, you will be responsible for the day-to-day management of one or more complex programs. You may also manage Project Coordinator(s) assisting with projects. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional teams will be key to maintain and improve customer satisfaction, revenue and margin.

Primary Responsibilities

  • While working with our local and off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost saving measures.

  • Recognize customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality and management teams.

  • Own and maintain project financials, including revenue recognition, revenue forecasting and customer billing.

  • Collaborate with internal teams to initiate and implement procedural changes and customized workflows.

  • Review customer satisfaction regularly.

  • Optimization through automation – provide innovative solutions to improve processes.

Minimum Requirements

  • 3 – 5 years of experience a Project Manager, ideally in Machine Learning or similar environment/domain.

  • Experience in crowd or data collection projects involving text, speech, image or video, an advantage.

  • General knowledge of artificial intelligence and machine learning.

  • Experience in managing global projects with an extended complexity.

  • Technical proficiency (including spreadsheets, Office tools, Google Suite).

  • Fluency in English is a must.

  • Experience in financial management and budgeting.

  • Experience in managing small teams.

  • Problem solving skills.

  • Innovative approach.

  • Ability to optimize tasks and processes.

  • Proactivity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status. If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at for assistance.